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Samsung Moderator
Samsung Moderator

Re: Galaxy Watch Sensor Cover Fell Off

Anyone experiencing this, can I have your full model code, serial number, and IMEI number (if LTE) via private message?

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userpScWJyXBbW
Asteroid

Re: Galaxy Watch Sensor Cover Fell Off

This is what my watch looked like the other day when I woke up (see below). The back plastic cover had slided off during my sleep (yes it is a very thin sheet of plastic/gorilla glass). I'm running with the watch and it clearly looks like the glue has been dissolved by sweat. So beware that this watch is clearly not sweat resistant! This is a big dissapointment for me as I bought it 10 monts ago and payed 450 USD for it in Denmark where I live. Now I'm waiting to get it back from repair, but I don't have high expectations as I'm pretty sure the fix will only be temporary, as new glue will surely be dissolved again.

 

For me this is dissapointmen no. 3 with Samsung. First I was not able to download a new Android version to my Galaxy S8, just because I bought it in Germany (neighbor country to Denmark), so I realized that this is how Samsung control the prices in Europe (or maybe globally), very clever. I was not aware of this because I used Apple products before I switched to Samsung. So not able to get the new android version and unwilling to jailbreak it and loose warranty, I eventually gave up and purchased a new Note 9 and today I'm using a Galaxy s10 (purchased in Denmark of course, which is one of the most expensive countries in the world, the S10 was over 1000 USD here when I got it).

 

Secondly I recently noticed that my Tab S3 has been bend slighty. I was shocked to discover this because I have really been nursing my tablet and always putting it in my incase case when traveling. So the construction with glass on both the back and front must be really really week. The sad part is that I bought it in Best Buy in the US, so it is impossible for me to return it to the vendor as we don't have Best Buy in Denmark.

 

And now after this third dissapointment with my watch I must admit that I'm now looking for another brand, preferably one of the cheaper chinese brands as I've been using way too much money on Samsung products. It is really a big dissapointment as I love Samsungs design and own a lot of their products, even my TV is from Samsung. But I can't keep on supporting them when I see signs of lower quality and their prices keeps on going up and up. It's a shame :-(

 

 

20190831_090647.jpg

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userWfQNsXPjRA
Constellation

Re: Galaxy Watch Sensor Cover Fell Off

Mine just feel off. I couldn't believe it.  They put glue in the most humid place, but most shocking is that they said it was waterproof. I like Samsung but please could you repair the watch or switch.  We pay good money to not have glue on our skin for months straight. 20191001_000542.jpg

 

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Samsung Moderator
Samsung Moderator

Re: Galaxy Watch Sensor Cover Fell Off

Can I have your full model code, serial number, and IMEI number via private message?

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user5Hsx6t03kI
Constellation

Re: Galaxy Watch Sensor Cover Fell Off

I have the same issue as everyone else with my cover sliding off. I also have never used swimming, in shower or other wet activities that it is rated for. I know that the heart monitor will not work without it despite customer support's claim that it is "only cosmetic damage".  I had the same thing happen to my Samsung Gearfit 2 and replaced it with this expensive problem riddled item.  Has anyone received actual assistance by private messaging their info as requested by the moderator?  To add insult to the injury of this expensive non-operational garbage - the reply I received is that they cannot help me because I am in the very foreign far away country of Canada, where I should contact support even though they know "that it is limited". a very polite description of the useless support already received by phone. Will never get another Samsung product and that is after loyal customer of TV, dishwasher, stove, fridge, speaker, 2 tablets, 3 smart watches and 5 generations of cell phones!

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Re: Galaxy Watch Sensor Cover Fell Off

Just had the sensor fall off on mine. Been using it religiously for about the same time. Same problem as the OP.

 

I've taken it swimming and done everything within the parameters the watch is designed for. It's been working great but now I'm going to keep it out of the water...

 

I pushed the cover back on so we'll see if it sticks

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Samsung_CtQoyT0
Astronaut

Re: Galaxy Watch Sensor Cover Fell Off

Is this with the newer watch that just came out not to long ago?

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Samsung_oQyi2tq
Astronaut

Re: Galaxy Watch Sensor Cover Fell Off

I was just planning on buying one of these. Thanks to this thread, it appears I saved a few hundred dollars.

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measgtds3
Constellation

Re: Galaxy Watch Sensor Cover Fell Off

Wow, I was thinking about replacing my years old gear s2 but I am thinking not. I have only ever had one issue the original band broke but that was the only issue. For these issues I am thinking designed to fail exactly there to generate more sales. Just my two cents.

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Highlighted
useriyle92xgPH
Constellation

Re: Galaxy Watch Sensor Cover Fell Off

This also happened to me! I noticed the heart rate cover falling off while working out. I immediately stopped wearing it in fear of water damage from my sweat. Called up samsung. After trying to explain to them what happened( which I'm sure they still misunderstood) they opened a ticket. They warned me that if the tech ends up demeaning it physically damaged, that my warranty will not cover it. Judging from everything I've read from the comments, there is no hope that I wouldn't have to pay.  This will definitely be my last samsung device.

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