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Constellation

Re: Sensor cover fell off

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My sensor cover fell off yesterday. What should I do?15737345668802784621567367577379.jpg

 

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Asteroid

Re: Sensor cover fell off

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This is the crappiest item I have ever had the displeasure of owning.  The Samsung won't fix it initially.  They will claim it's water damage and not thier spotty workmanship.  Hundreds of similar issues have been posted online.  It's actually pretty sad.  I own the watch, the buds and have a Note 10.  Might be time to become and Apple guy. 


@usercwMJPzIEm8 wrote:

My sensor cover fell off yesterday. What should I do?15737345668802784621567367577379.jpg

 



@usercwMJPzIEm8 wrote:

My sensor cover fell off yesterday. What should I do?15737345668802784621567367577379.jpg

 


 

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Constellation

Re: Sensor cover fell off

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I had the same issue happen to me 2 weeks after the warranty expired.  It was evident it started to come unglued way before  

 

I requested warranty but it was denied. I checked the different boards and found hundreds of people with same issue. 

 

Very dissapointed and will never buy another watch from Samsung. Apple does a better job. 

 

Watch was nice and worked well except for poor battery life. 

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Constellation

Re: Sensor cover fell off

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I haven't even had mine 10 weeks and the cover  fell off!!!! What the heck? Paid good money for what appears to be poor quality and a company that is not standing behind their product.

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Samsung Moderator
Samsung Moderator

Re: Sensor cover fell off

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Hey, thanks for reaching out! Could you provide me with the full model code and serial number via private message?

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Constellation

Re: Sensor cover fell off

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Mine also fell off and can't even find the cover.  I would require a replacement. Kindly assist

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Constellation

Re: Sensor cover fell off

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It is quite obvious Samsung is choosing to NOT acknowledge the back sensor is defective.  If they had any concern about quality customer service, there would be glowing reports instead of the answers everyone seems to be getting.  I'm also one of those that sensor no longer adheres.  I'm not going to send it in to be repaired as it looks like they want to place the blame on the owner and then charge a ridiculous price for the repair.  There can't be that many people abusing these watches.  I plan to write a complaint on everything I can.  I also will not purchase another samsung item (which currently use quite a few of).  Based on the horrible responses to the watch sensor, I am afraid if any of my other products have a defect, I would never be able to get Samsung to acknowledge it and then repair it.

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Constellation

Re: Sensor cover fell off

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Just had the same issue, got my watch for Christmas 2018, but Samsung refuses to cover under warranty saying it expired October 31, 2018.... I thought the warranty was for 1 year?

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Astronaut

Re: Sensor cover fell off

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Mine has has come off as well and is lost and they won't cover it because they say its cosmetic. Really disappointed in Samsung. And i am not sure what to do with this watch now. ☹

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Constellation

Galaxy Active 2 Heart Rate Sensor Cover Falls Off

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So disappointed. This watch was purchased for me as a birthday present (a product that had only just released to market a few months prior), and not even 3 months into owning it, the heart rate sensor cover has come off twice. $450 on an LTE watch that claims ip68 water resistance, and the back comes off after 2.5 months of wear. Not exposed to water by showering, swimming, or anything more than being under my shirt sleeve during rain.

 

This is my second Samsung watch; my first was a frontier LTE that failed to maintain a charge and power on after 9 months of usage. Needless to say, this will be my last.

 

After reading countless reviews on this forum and elsewhere, I have ZERO expectation of Samsung remedying this situation in a manner fitting of the product cost. Due to the size of the failing part, and the clear choking hazard it presents to small children, I will be contacting the US Consumer Product Safety Commission, and reviewing options for a class action (perks of working for a top law firm). If anyone reading this would like to contact me to be kept abreast or share similar experience, simply reply to this and I will contact you via your username. I will be reaching out to others who posted reporting the same issue. 

 

What is clearly a manufacturing flaw is aggregated by Samsung's choice of response, as well as inaction to make the general public aware - much less address the flaw to begin with. 

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