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Constellation

Re: Galaxy Watch Sensor Cover Fell Off

My galaxy watch sensor fell off too and I sent it to Samsung for repair. They told me that the issue was liquid damage and it would cost $353.  I have not used this watch in water and mainly use it to workout. Reading several posts on this issue, the cover falling off seems to be a defect in the manufacture of the watch.  Why Samsung is not fixing this issue does not make sense considering the numerous complains. It very frustrating to be told the issue is liquid damage when the watch was working fine and was only missing the cover. I think its very unfair for Samsung to have its loyal customers pay for an issue that is a product defect.  I love the watch and the idea of getting a new one only to continue to have the same cover problem is off putting. At this time it makes me nervous even buying a new one especially when Samsung does not seem to make an effort to fix the problem.

I have asked Samsung to return my watch since it does not make sense to pay for repairs that cost the same as a new watch. I am beyond disappointed with Samsung as I consider them to make excellent products and have been a loyal customers for so many years. This has shaken my trust in their products and I do not see myself recommending the watch if they do not fix the defect..

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Asteroid

Re: Galaxy Watch Sensor Cover Fell Off

The same thing happened to me after only 2 months.  I decided to go swimming with it.  I put it in swim mode, and I was in the pool for about 10 minutes before I noticed it stopped working.  I got out immediately to dry it off.  As I was drying it off, the cover slid right off.  It's advertised as a product you can swim with - up to 50 feet.  I did not go that deep; I was just hanging out in the pool.  So, if you are supposed to be able to swim with it, should the cover come off that easily?  I was in contact with people at Samsung, and I brought up the fact that it's a defect in the product.  I was ignored and told that there is nothing that can be done under the warranty.  

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Constellation

Re: Galaxy Watch Sensor Cover Fell Off

I have 2 of these watches. This happened on the smaller size one and I sent it back to Samsung while it was still in the warranty period. They fixed it and sent it back but I believe I had to pay for shipping. Just this weekend it happened on the one I wear more frequently which is the larger size. It seems to  me they would fix this issue. I agree with others who have stated it's a design issue. Almost every electronic that I have it Samsung so this is greatly disappointing to me. After reading the comments I will just glue it back on since they clearly won't do anything.

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Constellation

Re: Galaxy Watch Sensor Cover Fell Off

Mine also just fell off. I smell a lawsuit. This is obviously a fault in design and to say it's water damage for a product that clearly claims to be "water proof" is not right. 

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Samsung Moderator
Samsung Moderator

Re: Galaxy Watch Sensor Cover Fell Off

Please send a private message with the model code and serial number. If the watch is LTE, please also include the IMEI number. http://bit.ly/2XERsky



Be sure to click " ✓ Accept as Solution" when you find an answer that works for you.



Please note, notification emails are a DO NOT REPLY address, you must log-in on the community page in order to respond.

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Cosmic Ray

Re: Galaxy Watch Sensor Cover Fell Off

I can't believe Samsung doesn't know that it is a faulty design. All these people here having the same problem and they are telling us all it's out fault and water damage. I won't recommend Samasung to anyone again nor will I buy from them again. 


@userWUJBjtgTCy wrote:

Mine also just fell off. I smell a lawsuit. This is obviously a fault in design and to say it's water damage for a product that clearly claims to be "water proof" is not right. 


 

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Constellation

Re: Galaxy Watch Sensor Cover Fell Off

I am having this exact same problem with my galaxy watch. 

The sensor fell off this morning when I took the watch off. There was some sticky residue and it is hanging on for right now. How can I get this fixed?

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Samsung Moderator
Samsung Moderator

Re: Galaxy Watch Sensor Cover Fell Off

Hey, thanks for reaching out! Is the watch Bluetooth only or LTE? May I have your full model code and serial number via private message?

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Asteroid

Re: Galaxy Watch Sensor Cover Fell Off

Yes but fell of again everything works but lost cover ....


@userC2wadgKgcd wrote:

Did you clean off the goop before adding the krazy glue?


 

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Asteroid

Re: Galaxy Watch Sensor Cover Fell Off

Yes I did and I only place 3 tiny dots unfortunately it lasted about a month and a 1/2 and when I took off my wife's I realize I lost the sensor  Cover this time so I'm not able to do it again and I did wipe off the goo ... It's a shame that we have to go through this I have now went back to my Galaxy S3 classic which I suggest to anyone who has the sensor cover issue unfortunately it's not solely so you need to use  Thru  Bluetooth

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