Thank you for reaching out. I would be happy to look into this further for you. Can I please have your full model number and serial number/IMEI? http://bit.ly/2XERsky
Hi @useriirSAeisgH I didn't receive your Private Message. I had created a Support request through the Moderators (see post #1 with Accepted Solution for Contact Info). They were very helpful in setting it up. They ended up fixing it under warranty no charge. Looks likes charges vary upon reading through this thread though, depending upon their analysis of the watch when they receive it. I can say in our case, the watch had never been in water of any kind. Hope this helps.
I have a Galaxy Watch that I really like but I have had this problem 2 times now. The back fell off and I sent it in to be fixed. Since I have had it back, I have been very careful not to get it wet just in case. I have noticed when I sweat my watch seems to slide and I think that isn't good for the back/sensor. It has come off again. Is there a way I can fix this myself, as I am sure they will not fix it again, plus it takes a bit to send it in and get it fixed and I use it quite a bit. I hope someone has a fix.
Yes!!! This EXACT thing is happening to me!! I had the watch for about 7 months now, loved it and then all of a sudden the back fell off... for no apparent reason. There was no damage, no accident, never had any problems. I sent it in, they repaired it for free under my warranty and I went back to enjoying my watch. Not a month later, the back fell off again. I sent it back for repair and this time I got a bill. They claim my watch is out of warranty due to scratches! My watch was not damaged, but they refuse to take ownership that this is a faulty product. And now seeing all these posts, over 200 of us are posting about the same issue, this is clearly a faulty product that they refuse to fix. Anyone here a lawyer or know one? I say we sue, we can go in as a class action lawsuit. This is completely wrong! I saw someone say they have better luck with the Best Buy warranty, I'm kicking myself for not doing that. I have always been an Android lover and user, but I know darn well Apple wouldn't treat us this way! Im switching, and looking into a lawyer!