cancel
Showing results for 
Search instead for 
Did you mean: 
Samsung Moderator
Samsung Moderator

Re: Galaxy Watch Sensor Cover Fell Off

Can I have your full model code and serial number via private message?

Reply
Loading...
userh0f2KY5tnj
Constellation

Re: Galaxy Watch Sensor Cover Fell Off

20190727_064305.jpg

The back has also fallen off my watch. I've had it less than 2 months. What should I do?

Reply
Loading...
Samsung Moderator
Samsung Moderator

Re: Galaxy Watch Sensor Cover Fell Off

@userh0f2KY5tnj Can I please have your full model number and serial number in a private message: http://bit.ly/2JH2rq2


Be sure to click " ✓ Accept as Solution" when you find an answer that works for you.





Please note, notification emails are a DO NOT REPLY address, you must log-in on the community page in order to respond.

Reply
Loading...
Blqman989
Constellation

Re: Galaxy Watch Sensor Cover Fell Off

Same thing happened mines

Reply
Loading...
InfiniteBeing
Constellation

Re: Galaxy Watch Sensor Cover Fell Off

Unfortunately,this happened to me as well.Fell off a few times,placed back on,now only charges to 14% at most, overheats,then drains.Havent used for 3 weeks now.

Reply
Loading...
JHarn
Asteroid

Re: Galaxy Watch Sensor Cover Fell Off

I have notice Samsung has no solution to this problem !!

I have had this Galaxy watch for 9 months and the rear heart rate sensor cover has come loose also.  I had the same problem with my S3 watch, with the back plate disk coming loose.  These waterproof watches are obviously not perspiration proof  !!  And it looks as though Samsung will ignore this problem.  Well what does this tell me about Samsung support for watches, phones and tablets, which I have all ?  Stop buying defective Samsung Products  ??? 

Is This My Solution Samsung !!

Reply
Loading...
Samsung Moderator
Samsung Moderator

Re: Galaxy Watch Sensor Cover Fell Off

Can I have your full model code, serial number, and IMEI number (if LTE) via private message?

Reply
Loading...
Display-Name
Astronaut

Re: Galaxy Watch Sensor Cover Fell Off

Mine just started doing this today. Not at all happy about it.

Reply
Loading...
Samsung Moderator
Samsung Moderator

Re: Galaxy Watch Sensor Cover Fell Off

@userWBHd5eMSjS Can you send me a private message using this link here? Provide the following information.

  • Model number
  • serial number
Reply
Loading...
Shakm
Constellation

Re: Galaxy Watch Sensor Cover Fell Off

The samething just happened to me. The sensor just came off. Today was a super humid day. Reading all of post about this issue I'm fairly disappointed in how Samsung is handling this. To be told water damage on a watch that's water resistant is the most absurd thing I've ever heard. On top of that the watch is about 9 months old.

Reply
Loading...