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Cosmic Ray

Re: Galaxy Watch Sensor Cover Fell Off

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@Plumie wrote:

This happened to me today as well!  I didn't know this could happen!  I've never swam with it, never keep it on during showers and even take it off to do dishes.  Now it looks like they don't want to cover it under warranty?!  I've only had my watch 8 months 😔


Do they not relaize this is happening to people and it is still happening. I am reading all your post and it just happened to me too. I bought mine 4/2/19 so I'm guessing their was a bad batch made I don't know. And them to be blaming it on us. I am like you took it off to shower and never kept it on when being exposed to lots of water. It's Crazy!

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Constellation

Re: Galaxy Watch Sensor Cover Fell Off

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Just like everyone else on this thread, this happened to me as well. 

 

Prior to this I had an S3 Frontier which malfunctioned after warranty was up, I sent it back and was told it was damaged in water. It was never in water and only used to work out. They gave me a quote to repair it that was more than a new watch. Unreal.

 

When the Galaxy Watch was introduced with the ability to be worn while swimming I reasoned that this would be perfect as if it can stand up to swimming, it can stand up to my sweat. 

 

 

Had the watch for about 7 months and use it to track running and sport activities. I don't use it swimming.

 

This past week my GPS location stopped working. I tried turning the GPS on/off and hard resetting the watch. No luck. Then realized it also stopped tracking steps.

 

Took it off and found the glass backing that goes over the sensor had shifted off and it too had the gummy residue from the failed glue on the back of the watch. 

 

This is unacceptable and ridiculous. I have bought countless Samsung phones and watches. This is the second time I've thrown money away by buying a Samsung watch.

 

I'll call customer service tomorrow when it opens but I don't anticipate having luck from them due to my previous experiences with them.

 

After reading all these other posts and realizing it is a common problem it makes me really upset and disappointed in the waste of money this purchase turned out to be. 

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Constellation

Re: Galaxy Watch Sensor Cover Fell Off

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My sensor cover just fell off last Friday.  A couple of minutes after taking my watch off, I noticed something stuck to my wrist which turned out to be the sensor cover with a glob of goo on it.  I tried putting it back in place, but it came off again that evening.  This time, I found the sensor cover in my truck near the driver's seat.  I haven't worn it since.

 

Like others have stated, I have only worn this watch for normal daytime use and some aerobic activities.  I don't wear it during my daily HIIT workout.  I don't swim regularly and have never worn it in the shower or exposed it to water in any other way.  The closest thing to water this watch has seen is sweat off of my wrist.  I don't even wear it while I sleep.

 

This is an obvious design flaw and Samsung knows it.  If you look at the newer Galaxy Watch Active, the sensor cover is integrated into the back cover of the watch and is not a separate disk as it is on the Galaxy Watch.  Samsung ought to be bending over backwards to make this right with their customers.  Instead, it sounds like they are doing just the opposite.  We have all kinds of Samsung devices in our home.  But with this kind of customer service, it sounds like it's time to look for a more customer-focused company.

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Samsung Moderator
Samsung Moderator

Re: Galaxy Watch Sensor Cover Fell Off

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Can I have your full model code and serial number via private message?

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Constellation

Re: Galaxy Watch Sensor Cover Fell Off

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20190727_064305.jpg

The back has also fallen off my watch. I've had it less than 2 months. What should I do?

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Samsung Moderator
Samsung Moderator

Re: Galaxy Watch Sensor Cover Fell Off

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@userh0f2KY5tnj Can I please have your full model number and serial number in a private message: http://bit.ly/2JH2rq2


Be sure to click " ✓ Accept as Solution" when you find an answer that works for you.





Please note, notification emails are a DO NOT REPLY address, you must log-in on the community page in order to respond.

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Asteroid

Re: Galaxy Watch Sensor Cover Fell Off

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@userh0f2KY5tnj I literally thought this watch was mine.  I took a picture almost identical to it.  Did they do anything to help you?  They are claiming water damage on mine, and they refuse to fix it under warranty.  I've had it less than 2 months.

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Constellation

Re: Galaxy Watch Sensor Cover Fell Off

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Same thing happened mines

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Constellation

Re: Galaxy Watch Sensor Cover Fell Off

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Unfortunately,this happened to me as well.Fell off a few times,placed back on,now only charges to 14% at most, overheats,then drains.Havent used for 3 weeks now.

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Cosmic Ray

Re: Galaxy Watch Sensor Cover Fell Off

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OMG! Sorry I keep commenting on different peoples post but yours is doing exactally what mine did. Mine fell off a couple weeks ago found it on the bathroom floor tried to put it back on their was sticky goop on the back and the part that fell off. Mine quit charging and was overheating and they are telling me it has water damage and corosion and blaming it on me. It is ridiculous!


@InfiniteBeing wrote:

Unfortunately,this happened to me as well.Fell off a few times,placed back on,now only charges to 14% at most, overheats,then drains.Havent used for 3 weeks now.


 

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