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Samsung Moderator
Samsung Moderator

Re: Galaxy Watch Sensor Cover Fell Off

@userrAj1QTYvkw I would be happy to assist you further. Can I please have your full model number and serial number in a private message or a ticket number if you have already been set up for service: http://bit.ly/2JH2rq2


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userfHsCIcvkaJ
Constellation

Re: Galaxy Watch Sensor Cover Fell Off

Same thing happened to Samsung Galaxy Watch Active this morning while hiking.  I noticed that my BPM was oddly 55 bpm, when I knew from past experience that it should've been around 140.  When I got home and took off the watch, the cover fell off, but I still have it.  All the other functions on the watch are accurate and working (Haha, showing my stress level in the orange zone).  What gives?  How do I get this fixed?   So aggravating, as I'm completely integrated into the Samsung Galaxy world, with my tablet, phone and watch, but if I can't get this fixed, I'll consider moving to a different planet.  I don't want to try crazy glue for fear of messing up the sensors.  Help! 

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userwlDRsKvmrG
Constellation

Re: Galaxy Watch Sensor Cover Fell Off

So this has happened to me three times now. First 2 was with the Gear Sport so then I was able to replace it with the galaxy watch thinking it was a fault in the Sport model, but then it happen again. Do you think it's sun cream? Sweat? I dont want to get another Samsung watch until I know whats causing it. I looked at the active 2 thinking it might be better but now with a quick google it seems that also falles off. 

 

It's really annoying that Wear OS does not have offline Spotify. If they did it would be an easy move. 

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usercAc70NIfSX
Constellation

Re: Galaxy Watch Sensor Cover Fell Off

I have a galaxy watch (MODEL NUMBER: SM-R810) that was purchased for me as an anniversary gift. Today as I removed my watch from their charger (the one that came with the watch) and the senor was stuck on the charger. I checked the warranty coverage of this watch (because I register all of my Samsung products) which will expire 4/20/20. I called the 800-SAMSUNG number to make the complaint and obtain an RMA for repair. The rep said my warranty does not cover 'water or physical damage' and would need a deposit in order to process my request. WHAT?!  Needless to say, I am highly upset with Samsung. We are a brand family from the phones, watches, televisons, tablets and appliances. If this is not rectified properly, we will be become brand loyal to someone else who values their customers. It is clear to see there is faulty adhesive on the sensors. 

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Samsung Moderator
Samsung Moderator

Re: Galaxy Watch Sensor Cover Fell Off

@usercAc70NIfSX

 

Hey there! 


I would be happy to look into your concerns. 


Can you please send me a private message with the below information here at this link: http://bit.ly/2GH8URL

 

Model code:
Serial Number:

 

 


Be sure to click " ✓ Accept as Solution" when you find an answer that works for you.





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userHlHNFTwi0W
Astronaut

Re: Galaxy Watch Sensor Cover Fell Off

It happened to me today. Very disappointed. Only had it for 7 months. Normal activity no swimming and now got told there is a water damage. As soon as I found out they it slide off I stick it back on straight away. Now reading all the post I am not confident they will do the right thing to fix this defective product. 

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userZMy9fkPQ4w
Constellation

Re: Galaxy Watch Sensor Cover Fell Off

This has happened to me three times!!

The first two times was on the Galaxy 40mm watch. The first watch's sensor fell off after 9 months and would not charge. I was able to return it to the store. The second watch's sensor fell off within 2 months. Then, I switched to the Active 2, thinking that it might be different. Nope. The sensor fell off within 2 months. This watch has never gotten wet or sweaty! I remove it when exercising or working outside! It is a shame that the $280 product will not hold up even if the wearer is inactive!! I replaced the Active 2 and will give this one more try. I am seriously considering the Fitbit.

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userVxSis5bZN2
Constellation

Re: Galaxy Watch Sensor Cover Fell Off

This just happened to me and Samsung is requesting I send it in for repair. The product works if I tape the plate on all I need is the circular seal. I suspect I will "have water damage" as well. All I want is the seal there no issues with the watch itself 

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userEatZDw7jUh
Astronaut

Re: Galaxy Watch Sensor Cover Fell Off

I am very sorry to read that I am not the only one who has acquired a Galaxy Watch, with the intention of registering little or much physical activity. I bought it with the will to use it to record the distances and heart rate when running.
Of the almost year that I have acquired it, it is already twice that I have to make a claim in a service center. Now the back cover has peeled off, and from what I find, they will surely leave me with what the warranty does not cover.

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Samsung Moderator
Samsung Moderator

Re: Galaxy Watch Sensor Cover Fell Off

Please send a private message with the model code and serial number so I may see what options are available. http://bit.ly/2XERsky



Be sure to click " ✓ Accept as Solution" when you find an answer that works for you.



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