I have the same issue as everyone else with my cover sliding off. I also have never used swimming, in shower or other wet activities that it is rated for. I know that the heart monitor will not work without it despite customer support's claim that it is "only cosmetic damage". I had the same thing happen to my Samsung Gearfit 2 and replaced it with this expensive problem riddled item. Has anyone received actual assistance by private messaging their info as requested by the moderator? To add insult to the injury of this expensive non-operational garbage - the reply I received is that they cannot help me because I am in the very foreign far away country of Canada, where I should contact support even though they know "that it is limited". a very polite description of the useless support already received by phone. Will never get another Samsung product and that is after loyal customer of TV, dishwasher, stove, fridge, speaker, 2 tablets, 3 smart watches and 5 generations of cell phones!
Just had the sensor fall off on mine. Been using it religiously for about the same time. Same problem as the OP.
I've taken it swimming and done everything within the parameters the watch is designed for. It's been working great but now I'm going to keep it out of the water...
I pushed the cover back on so we'll see if it sticks
Wow, I was thinking about replacing my years old gear s2 but I am thinking not. I have only ever had one issue the original band broke but that was the only issue. For these issues I am thinking designed to fail exactly there to generate more sales. Just my two cents.
This also happened to me! I noticed the heart rate cover falling off while working out. I immediately stopped wearing it in fear of water damage from my sweat. Called up samsung. After trying to explain to them what happened( which I'm sure they still misunderstood) they opened a ticket. They warned me that if the tech ends up demeaning it physically damaged, that my warranty will not cover it. Judging from everything I've read from the comments, there is no hope that I wouldn't have to pay. This will definitely be my last samsung device.
Same problem as the OP. I called Customer Service and they couldn't have been nicer. They shipped the watch back overnight for service and expedited both the shipping and service.
Said I'd have it back in about 7 days. I feel weird without it, but the cover was coming off, the stair count was being weird, and bazel wasn't working correctly sometimes.
That said, I was using the watch every day nonstop. Heavy exercise including swimming, daily 12000 steps minimum, biking, sleeping and more. Thing has helped me lose like 70 pounds and counting so I definitely love the watch!
I'll let everyone know how the service goes.
This happened to me as well. I don't understand why this is such an issue. I had my gear S3 for over two years with no issues. Debating if I should just go the "insured" route through my phone carrier or go the warranty route, Samsung just makes the warranty process so obnoxious and incapable of resolving in store, there's not even a store near me. Only authorized repair shops.
Just a little rant i guess. I'm super upset right now. ok now that is out of the way. Just got off the phone with Samsung. Total Disapointment with this company.
Baught my wife the galaxy watch for her birthday 4 months ago. She is a banker and wears it for about 4 hours a day while at work then comes home and puts it on the night stand. Does not swim, run, jump, shower, etc. with it. well, the cover came off on her wrist last week. and i said hmm thats odd ? the sensor was moving all around the case and the Cheap "elmers glue" they put on it was looking like a freshly cooked cheese pizza. So, i took it to bestbuy and they said basically screw you send it to samsung. soo i did. i received an email today saying my 4 month old watch was damaged. Really ? ya, Basically saying i abused the watch. sorry. thing looks brand new. anyway now mind you i only sent it to them so they could put more then just bubble gun under the cover but said there was water damage. "seems to be a generic response for Samsung" i said interesting. water damage in a suppossed water proof watch. him. and they said ya we will fix it for $145.06. I explained to her all i wanted was the cover re applied. and she told me that would be the price of the repair. i told her i wasnt paying that. to send it back. they sent me an email right away. here it is.
Std. Repair Fee
LCD Assembly Repair Fee
PBA Repair Fee
Care Pack Fee
LCD Repair Fee
Then the next one said
We regret to inform you that your service order has been Cancelled by Agent.
Cancelled Reason: Customer Request (by agent)
Please refer to the definitions below to clarify the Cancelled Reason:
Non Defect (Working Properly) - The device is being returned as there was no trouble found.
Cancelled by POP - The proof of purchase provided does not meet Samsung warranty requirements. Example: Electronic Serial Number not listed.
Customer Request - The service order has been cancelled by customer's request.
Cancelled Hold for Price - The device is being returned unrepaired due to non-payment for out of warranty repair charges.
They say non defect(Working Properly} but in the first email wanted to charge me 145.06 for repairs. lol
Unbelievable. Sorry for the rant on this but the public needs to know how samsung does buisness. N.P. I'll fix it myself. But it will come at a cost to samsung. I will never have another Samsung item in my house again. R.I.P. Samsung