I just emailed Samsung about the same issue. I have never gone swimming with this watch or even showered with it. I've only had it 3 months. I hope they take care of it! Keep me posted on your progress.
@userQT9nLTJmtZ My Samsung galaxy Active 2 heart rate monitor cover came off. This evening, when I took my watch off to take my shower, the cover was sitting on my wrist. My two daughters got this watch for my Christmas this past year, therefore I've only had it for not quite four months . I've read the complaints and it appears that this occurance happens often and Samsung will not take any responsibilty. I have been a Samsung consumer for years. I have loved the Samsung products but will not hesitate to switch to Apple if this is not remedied. Please let me know if you make any headway with this issue.
I bought my Galaxy Watch in Dec. 2018. The monitor cover fell off in July of 2019. I returned it and after a hassle it was repaired and returned to me. The cover fell off again in December 2019. I returned it again and it was "repaired" again. Now in May of 2020 the cover has fallen off again. Samsung repair service in Ontario says the warrantee for a repair is only 90 days and the watch is not out of warrantee. I plan to escalate this with Samsung. This is clearly a manufacturing / design flaw with a simple fix possible with a change of the adhesive use. N. Horofker P. Eng.
Please keep me abreast. I spent a good part of today talking to 4 different people and no one would provide any help. This is definitely a defect in the watch. I appreciate you looking into the problem.
My galaxy sport sensor cover fell off. Never used in water or around water. I am surprised that it just fell off. For the money I paid this is unacceptable. Samsung should recall and fix this problem for free. Many of us are loyal samsung customers. They need to do the right thing. Obviously the adhesive they used for the sensor is faulty.
Thank you for reaching out. I would be happy to look into this further for you. Can you please provide me with your full model number and serial number/IMEI in a private message: http://bit.ly/2JH2rq2
Does anyone know the purpose of the little back panel door on the back of the Active2 above the charger plate? I just noticed it's missing. If it's been missing for a while, is it possible water has gotten inside? Also, does anyone know whereI can get a replacement?