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Astronaut

Re: Galaxy Active 2 Heart Rate Sensor Cover Falls Off

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I have the same problem. It just happened 5 minutes ago. I just received it as Christmas present 2 months ago. It just fell off when I took it out of the charger. 

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Samsung Moderator
Samsung Moderator

Re: Galaxy Active 2 Heart Rate Sensor Cover Falls Off

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Hey, thanks for reaching out! May I have the full model code and serial number via private message?

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Constellation

Re: Galaxy Active 2 Heart Rate Sensor Cover Falls Off

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I just emailed Samsung about the same issue. I have never gone swimming with this watch or even showered with it. I've only had it 3 months. I hope they take care of it! Keep me posted on your progress. 

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Samsung Moderator
Samsung Moderator

Re: Galaxy Active 2 Heart Rate Sensor Cover Falls Off

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@userGosQnnXFvy, Please let us know if we can be of assistance.  


Be sure to click " ✓ Accept as Solution" when you find an answer that works for you.

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Astronaut

Re: Galaxy Active 2 Heart Rate Sensor Cover Falls Off

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@userQT9nLTJmtZ  My Samsung galaxy Active 2 heart rate monitor cover came off. This evening, when I took my watch off to take my shower, the cover was sitting on my wrist. My two daughters got this watch for my Christmas this past year, therefore I've  only had it for not quite four months . I've read the complaints and it appears that this occurance happens often and Samsung will not take any responsibilty. I have been a Samsung consumer for years. I have loved the Samsung products but will not hesitate to switch to Apple if this is not remedied. Please let me know if you make any headway with this issue.

4-27-2020

Thank you,

mwilliams

<edit>

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Constellation

Re: Galaxy Active 2 Heart Rate Sensor Cover Falls Off

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I bought my Galaxy Watch in Dec. 2018.  The monitor cover fell off in July of 2019.  I returned it and after a hassle it was repaired and returned to me.  The cover fell off again in December 2019.  I returned it again and it was "repaired" again.  Now in May of 2020 the cover has fallen off again.  Samsung repair service in Ontario says the warrantee for a repair is only 90 days and the watch is not out of warrantee.  I plan to escalate this with Samsung.  This is clearly a manufacturing / design flaw with a simple fix possible with a change of the adhesive use.  N. Horofker P. Eng.

 

 

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Constellation

Re: Galaxy Active 2 Heart Rate Sensor Cover Falls Off

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Please keep me abreast. I spent a good part of today talking to 4 different people and no one would provide any help. This is definitely a defect in the watch. I appreciate you looking into the problem.

Alice

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Constellation

Sensor Cover Fell Off

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My galaxy sport sensor cover fell off. Never used in water or around water. I am surprised that it just fell off. For the money I paid this is unacceptable. Samsung should recall and fix this problem for free. Many of us are loyal samsung customers. They need to do the right thing.  Obviously the adhesive they used for the sensor is faulty.

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Samsung Moderator
Samsung Moderator

Re: Sensor Cover Fell Off

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Thank you for reaching out. I would be happy to look into this further for you. Can you please provide me with your full model number and serial number/IMEI in a private message: http://bit.ly/2JH2rq2


Be sure to click " ✓ Accept as Solution" when you find an answer that works for you.





Please note, notification emails are a DO NOT REPLY address, you must log-in on the community page in order to respond.

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Constellation

Door on back of Case of Active2

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Does anyone know the purpose of the little back panel door on the back of the Active2 above the charger plate? I just noticed it's missing. If it's been missing for a while, is it possible water has gotten inside? Also, does anyone know whereI can get a replacement?

 

s-l1600.jpg

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