Any one having the sensor issue try running your watch with out connecting to a phone full stand alone seems to worked for me showing it is a software issue for the issues
Same here.. all was fine until the last update and then it stopped tracking steps and heart rate. I've done all the resets, turn offs and all but nothing.. When will the next update happen?
My wife bought me this watch in January for my birthday worked fine until 2 days ago I'm have the same issues, heart rate sensors turn on but after a minute it says it can not complete the process, sleep tracker has stopped working I'm pretty sure the step counter is out too as well as the altimeter. I've tried resetting, rebooting neither works. For 300 buck this watch is too new to be broken. How can this be fixed without sending it in for service? I can not imagine everything but the sensors works it has got to be a software problem. Please help I love this watch and Samsung but I've reached the end of my patience with Samsung and its glitches.
I'm the previous poster. Yes after factory reset, after reboot, and after power cycle everything looks and act as if it were fine but the watch no longer takes any kind of measurements.
The direct answer is yes the lights come on.
If after a reset, your watch is still experiencing the same symptoms I recommend a service repair. I would be more than happy to assist you further if could provide me with the model and serial number for your device via private message