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Original topic:

Galaxy Watch Skin Rash

(Topic created on: 9/1/20 7:42 PM)
userBvROmrkSPV
Constellation
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Galaxy Watch

I had never had any problem with watches, metals, or plastics. I wore my watch over night to track my sleep and it is what I got. The skin looks like burned and hasn't got better after a couple of days. (It itches too)

Not sure what can be done, but really feel disappointed and wanted to warn other users too. 20190310_154959.jpg

 

20190310_155010.jpg

 

20190310_155004.jpg

 

241 Replies
userl8IifJWjPM
Constellation
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Galaxy Watch

20210326_231147.jpg

This will only get worse

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SamsungMoon
Samsung Moderator
Samsung Moderator
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Galaxy Watch

If you are experiencing this symptom, please provide the information requested in the solution in a private message so I may assist you further. 

 

Thank you.

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SamsungMoon
Samsung Moderator
Samsung Moderator
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Galaxy Watch

Hey there!

 

I hope you are having a great day. I am reaching out to touch base and see if you are still in need of assistance? 

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Members_RLdWfFc
Astronaut
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Galaxy Watch

Absolutely having similar issue with Watch 3.  It's not a full on rash, but notable skin changes from where the back of the watch faceplate is touching my wrist. I've worn a fit bit 24/7 for almost 6 months with no skin issues. 

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SamsungAdam
Samsung Moderator
Samsung Moderator
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Galaxy Watch

Thank you for reaching out. I would be happy to look into this further. Can you please provide me with the following information in a private message: http://bit.ly/2JH2rq2 

 

Full Name:
Street address:
Email Address:
Best Contact Number:
Alternate Telephone Number: (If Available)
Model Code:
Serial/IMEI Number:


Be sure to click " ✓ Accept as Solution" when you find an answer that works for you.





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SamsungAdam
Samsung Moderator
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Galaxy Watch

Hey, just wanted to follow up. Are you still needing further assistance?


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Cdjasso
Constellation
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Galaxy Watch
Has anyone noticed any sort of rash after purchasing and wearing their new Galaxy Watch 3? I bought one about a week ago and am now noticing a circular skin rash where the watch sits on my wrist. I do not wear it too tight or too loose. I keep my wrist dry as well.

I never had any skin issues with my Gear S3 which I've owned up until now. You'll notice in the attached image, the rash is made up of tiny bumps and they definitely have an itch to them. 

I'm wondering if others are experiencing similar side effects. In looking for answers online, I see where this has been an ongoing and unsolved issue for the Galaxy Watch series. Any insight? I'm soon going to be returning the watch for a refund if it doesn't go away! 

image


Adaboy
Red Giant
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Galaxy Watch
I've been wearing since release day no itching or rash. I experienced that with the Pro series fitness watch.
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HDP3333
Astronaut
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Galaxy Watch

My Galaxy Watch 3 causes a similar problem. I bought the watch in mid-August and by the first week in September, I had a rash on my wrist directly under the sensor in the back. The rash was shaped in a arc, somewhat like a half of a donut. I stopped wearing the watch, the rash resolved, I tried again, and the rash returned. I do not swim or shower with it on. I have a leather band but the rash is under the case, not the strap. I have only slept with it only once as I charge it overnight. My other watch is by a different company, has a stainless steel back, and does not cause a problem. QUESTION: Is there a coating or a film that would protect my wrist? Clear nail polish? Polyurethane? A resin? I love the features of the watch, but it is of little value if I can't wear it. My thanks in advance to Samsung for any improvement of their product.        

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SamsungRei
Samsung Moderator
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Galaxy Watch

@user2IpKk0vmlk Thanks for reaching out. I would like to look into this further. Please send a private message with the full model code, the serial number or IMEI number, and any images of the rash you may have so I may look into this further. http://bit.ly/2XERsky



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