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Galaxy Watch Skin Rash

(Topic created on: 2/20/21 1:22 AM)
userBvROmrkSPV
Constellation
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Galaxy Watch

I had never had any problem with watches, metals, or plastics. I wore my watch over night to track my sleep and it is what I got. The skin looks like burned and hasn't got better after a couple of days. (It itches too)

Not sure what can be done, but really feel disappointed and wanted to warn other users too. 20190310_154959.jpg

 

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234 Replies
Loubylou
Constellation
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Galaxy Watch

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I am having exactly the same problem, red raw marks that look like burns, the main one is where the strap tucks in but I have others where the edge of the strap sits.

I've  tried loosening, tightening, moving where the watch sits up my arm and washing the strap, but I still have it and nothing helps.

I'm not allergic to silicon so don't  know what's causing it but would love to find a solution.

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SamsungCole
Samsung Moderator
Samsung Moderator
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Galaxy Watch

We would be happy to look into this further for you as well. Can you please provide us with your full model number and serial number/IMEI in a private message: https://bit.ly/3pE8Pkc


Be sure to click " ✓ Accept as Solution" when you find an answer that works for you.
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Samsung_wNYKQOc
Constellation
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Galaxy Watch

It's from moisture trapped against the skin because the band isn't breathable. Take a sniff of your band. It gets nasty! Our skin isn't meant to deal with plastic up against it. You may find a non silicone replacement band or a silicone one with a lot of holes eliminates the problem. My dedicated sport watches have a lot more holes in the band to let moisture out.  Also wear it looser and keep the skin dry under the band. If I wear mine to bed, I put on a cloth band I bought from Amazon. 

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Tatianna83
Constellation
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Galaxy Watch

Received my watch only to get a freaking rash 🤦🏾‍:female_sign:🤦🏾‍:female_sign:🤦🏾‍:female_sign: with samsung. Where are these bands being produced? And I wiped it down before wearing. Very upset...16013417875604421661281881138642.jpg

 

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SamsungAdam
Samsung Moderator
Samsung Moderator
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Galaxy Watch

Thank you for reaching out. I apologized for the symptoms you are experiencing and would be happy to assist you further. Can you please provide me with your full model number and serial number/IMEI in a private message: http://bit.ly/2JH2rq2


Be sure to click " ✓ Accept as Solution" when you find an answer that works for you.





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SamsungAdam
Samsung Moderator
Samsung Moderator
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Galaxy Watch

Hey, just wanted to touch base. Are you still needing further assistance?


Be sure to click " ✓ Accept as Solution" when you find an answer that works for you.





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userZE0LtyjDFU
Constellation
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Galaxy Watch

Hi

I just got my Samsung active 2 watch two days ago but I already took it off because of skin irritation. 24hrs after I had worn it it started feeling uncomfortable - like a burning sensation where I wore the watch. Then it started itching and now some small cuts from scratching, so I took it off and applied some lotion to alleviate the itch.

It looks like others had this already. Is Samsung doing anything about this? I was really excited about the watch only to get my excitement crashed. Do I return the watch? Does Samsung provide accessories to help with this? Thanks for your help.

 

 

SamsungAdam
Samsung Moderator
Samsung Moderator
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Galaxy Watch

Thank you for reaching out. I'm sorry about the symptoms you are experiencing. Can you please provide me with your full model number, serial number/IMEI, and a picture of the symptom you are experiencing in a private message: http://bit.ly/2JH2rq2


Be sure to click " ✓ Accept as Solution" when you find an answer that works for you.





Please note, notification emails are a DO NOT REPLY address, you must log-in on the community page in order to respond.

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Mantequillas
Constellation
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Galaxy Watch

I have also developed irritation, cuts, and what looks like burns on my writs after wearing the Active 2 for the past 5 weeks.  I was super excited to move on from my Fitbit after having it for 2 years, but after this experience, I am not pleased with the Active 2.  I have tried switching between both writs, cleaning it daily, taking it off for a few hours a day and switching bands, but have not had any success in getting rid of the problem or healing completely.  I am not on a hiatus for about a week to see if this fixes the problem.  Samsung, do you have any support to offer at this point?  Any direction for other possible bands?  Anything?

 

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SomeBladeSmith
Asteroid
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Galaxy Watch

Hey, within the last week I started getting a rash under where my watch is. What's really weird is it wasn't there until recently so I don't know if a coating or something wore down but googled it to see if anyone else has had the issue and noticed I am not alone. Is there the right place to seek heko

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