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Galaxy Watch Skin Rash

(Topic created on: 2/20/21 1:03 PM)
userBvROmrkSPV
Constellation
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Galaxy Watch

I had never had any problem with watches, metals, or plastics. I wore my watch over night to track my sleep and it is what I got. The skin looks like burned and hasn't got better after a couple of days. (It itches too)

Not sure what can be done, but really feel disappointed and wanted to warn other users too. 20190310_154959.jpg

 

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Loubylou
Constellation
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Galaxy Watch

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I am having exactly the same problem, red raw marks that look like burns, the main one is where the strap tucks in but I have others where the edge of the strap sits.

I've  tried loosening, tightening, moving where the watch sits up my arm and washing the strap, but I still have it and nothing helps.

I'm not allergic to silicon so don't  know what's causing it but would love to find a solution.

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SamsungCole
Samsung Moderator
Samsung Moderator
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Galaxy Watch

We would be happy to look into this further for you as well. Can you please provide us with your full model number and serial number/IMEI in a private message: https://bit.ly/3pE8Pkc


Be sure to click " ✓ Accept as Solution" when you find an answer that works for you.
Please note, notification emails are a DO NOT REPLY address, you must log-in on the community page in order to respond.

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Samsung_wNYKQOc
Constellation
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Galaxy Watch

It's from moisture trapped against the skin because the band isn't breathable. Take a sniff of your band. It gets nasty! Our skin isn't meant to deal with plastic up against it. You may find a non silicone replacement band or a silicone one with a lot of holes eliminates the problem. My dedicated sport watches have a lot more holes in the band to let moisture out.  Also wear it looser and keep the skin dry under the band. If I wear mine to bed, I put on a cloth band I bought from Amazon. 

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