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Galaxy Watch Skin Rash

(Topic created on: 9/24/19 8:28 AM)
userBvROmrkSPV
Constellation
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Galaxy Watch

I had never had any problem with watches, metals, or plastics. I wore my watch over night to track my sleep and it is what I got. The skin looks like burned and hasn't got better after a couple of days. (It itches too)

Not sure what can be done, but really feel disappointed and wanted to warn other users too. 20190310_154959.jpg

 

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122 Replies
ethalthefrog
Constellation
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Galaxy Watch

I am also one of many 100's people who are suffering the same issue Smiley Mad Smiley Frustrated

I have been wearing watches most of my life without any issues. One week of wearing the Samsung Galaxy Watch i have developed a rash on both sides of my wrists. I thought it was just me and was absolutely shocked to find a forum with people all complaining about the same issue i am suffering. Yet Samsung continue to produce something that is causing people from irritation. This is my first smart-watch and chose Samsung over the Apple iWatch due to its look. Not Happ Jan Man Mad Man Sad

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SamsungRei
Samsung Moderator
Samsung Moderator
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Galaxy Watch

@ethalthefrog I am so sorry to see this! Please send a private message with the model code and the serial number or IMEI number of the watch so I may assist you further. http://bit.ly/2XERsky



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useraoKL5gYsSe
Constellation
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Galaxy Watch

I had the same burns from the silicone as everyone else. I contacted Samsung about this. Careful... they offer you a little voucher but then ask you to sign something waiving all responsibility/liability of the injury from Samsung. I declined. 

stewiez
Constellation
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Galaxy Watch

Ive had my galaxy watch for a month andve been getting the same issue. I cant even wear it anymore, ive tried cleaning the band, switching arms, changing how loose it is, whether i wear it for 2 hours or a day i get a rash, and the skin is dry after it heals. starting to think il have to buy a band from somewhere.

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SamsungZell
Samsung Moderator
Samsung Moderator
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Galaxy Watch

Hey there!


I would be happy to look into your concerns.


Can you please send me a private message with the below information here at this link: http://bit.ly/2GH8URL


Model code:
Serial Number:
 


Be sure to click " ✓ Accept as Solution" when you find an answer that works for you.





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useretyFWlDJE5
Constellation
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Galaxy Watch

I just bought the watch one week ago and I have a rash that is red and raised and itches. I would like to NOT have to return the watch if there are other bands available to switch to,

Can I be contacted about this?

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Samsung_XKZPUYX
Constellation
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Galaxy Watch

Same here! It actually hurts too. I haven't been able to wear my watch for a couple days.

anmolshah03
Asteroid
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Galaxy Watch

I have recently started having the same issue.

this rash appeared on the exact spot below the heart rate sensor and the place where the band locks.

I stoped wearing for a couple days, put some skin cream and the rash was gone.

Next, I changed the band, now today only I noticed that I got the same rash beneath the heart rate sensor and no rash on tge other side.

Something seems wrong with the watch's heart rate sensor

Mäw
Galaxy
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Galaxy Watch

This is new to me?? Try washing your hands more often and moisturize often? And clean your watch daily? I swim, sweat during work outs alot wearing my s3 and ive never had this issue and im a very clean person, maybe its a personal hygiene issue that needs to be addressed? Not being mean just honest , but someone is gonna get offended. 🤷🏾‍:male_sign:

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userLdpnFxvNqJ
Constellation
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Galaxy Watch

No this does not help those of us who are developing the rashes and I do take offense to you response. I wash my hand extremely often, and my watch strap. I do not wear it in the water either to prevent soap reside from causing a breakout. 

Stop trolling and leave your judgement elsewhere.