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userBvROmrkSPV
Constellation

Galaxy Watch Skin Rash

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I had never had any problem with watches, metals, or plastics. I wore my watch over night to track my sleep and it is what I got. The skin looks like burned and hasn't got better after a couple of days. (It itches too)

Not sure what can be done, but really feel disappointed and wanted to warn other users too. 20190310_154959.jpg

 

20190310_155010.jpg

 

20190310_155004.jpg

 

1 SOLUTION

Accepted Solutions
Samsung Moderator
Samsung Moderator

Re: Skin rash

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Hello, I understand this must be frustrating for you. I will gladly assist you with your concerns. If you don't mind sending me a private message here to assist you further with the following information needed below.

 

First and Last name: 
Property Address: 
Email Address: 
Phone Number: 
Alternate Phone Number:
Serial Number:
Model Number:
LTE or Bluetooth:
Baseband version:

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7 REPLIES 7
Samsung Moderator
Samsung Moderator

Re: Skin rash

JUMP TO SOLUTION

Hello, I understand this must be frustrating for you. I will gladly assist you with your concerns. If you don't mind sending me a private message here to assist you further with the following information needed below.

 

First and Last name: 
Property Address: 
Email Address: 
Phone Number: 
Alternate Phone Number:
Serial Number:
Model Number:
LTE or Bluetooth:
Baseband version:

Reply
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Solgath
Constellation

Re: Skin rash

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i have this as well, i had gear s3 before this and didn't have any issues, i also find that the skin becomes dry and cracked, only started having the problem once i got the Galaxy watch 42mm black.

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Re: Galaxy Watch Skin Rash

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Same here! It actually hurts too. I haven't been able to wear my watch for a couple days.

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anmolshah03
Constellation

Re: Galaxy Watch Skin Rash

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I have recently started having the same issue.

this rash appeared on the exact spot below the heart rate sensor and the place where the band locks.

I stoped wearing for a couple days, put some skin cream and the rash was gone.

Next, I changed the band, now today only I noticed that I got the same rash beneath the heart rate sensor and no rash on tge other side.

Something seems wrong with the watch's heart rate sensor

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Mäw
Asteroid

Re: Galaxy Watch Skin Rash

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This is new to me?? Try washing your hands more often and moisturize often? And clean your watch daily? I swim, sweat during work outs alot wearing my s3 and ive never had this issue and im a very clean person, maybe its a personal hygiene issue that needs to be addressed? Not being mean just honest , but someone is gonna get offended. 🤷🏾‍♂️

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userLdpnFxvNqJ
Constellation

Re: Galaxy Watch Skin Rash

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No this does not help those of us who are developing the rashes and I do take offense to you response. I wash my hand extremely often, and my watch strap. I do not wear it in the water either to prevent soap reside from causing a breakout. 

Stop trolling and leave your judgement elsewhere. 

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Samsung Moderator
Samsung Moderator

Re: Galaxy Watch Skin Rash

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For this issue can I have your full model code and serial number via private message?

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