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Markdavid
Asteroid

Galaxy Watch - Step Counter accuracy?

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 So I've been wearing the Galaxy Watch for 2 days now and I've noticed my steps are way way off compared to other wearable tech I've had(Fitbit & Apple Watch)

If I get up and walk to the printer, which is about 7/8 steps, it doesn't seem to count any at all. It seems the watch as a delay in counting steps. 

 

Does anyone else have this issue? It's quite annoying that it doesn't seem to count these steps.

1 SOLUTION

Accepted Solutions

Re: Galaxy Watch - Step Counter accuracy?

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Hey guys, we're looking into this issue. Could you all provide the following information? 

Watch model number: 

Watch baseband / software version: 

Type of phone connected to: 

Bluetooth or carrier version: 

 

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321 REPLIES 321
user4vVXFOH8ES
Constellation

Re: Galaxy Watch - Step Counter accuracy?

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Yes, I'm having this problem too. I used to do over 10,000 steps at work with my fitbit and just yesterday my galaxy said I did a little over 3,000. Its way off

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userSBYRT4o5xd
Asteroid

Re: Galaxy Watch - Step Counter accuracy?

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Yes its a common problem. I returned mine, since samsung isnt offering a fix at the moment. Lol i came back to see if its been resolved bc im looking at purchasing another smartwatch or possibly purchasing the samsung watch again buuuut guess its still a problem. 

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userzMca5X1eCE
Asteroid

Re: Galaxy Watch - Step Counter accuracy?

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Same issue here, fitbit registers more then 8000 steps while galaxy watch only counts 2700. However the trend over the day looks equal on both trackers.

 

I did disable automatic recognition of epilectical and crossfit training as proposed as a work around  in a different post. 

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userfq8k09zuAQ
Asteroid

Re: Galaxy Watch - Step Counter accuracy?

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I am in the same position as you describe. I returned it, have not found another watch that has everything I want (and that this watch had - as a droid user), but I can't see getting another one because this issues is showing up more and more. And the watch hasn't even been out a month! Too bad that Samsung is not on this, as it is a serious issue!

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userwOEWrRiUEn
Constellation

Re: Galaxy Watch - Step Counter accuracy?

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O.k I have the same problem.  I was so excited to buy this awesome watch and my steps are way off. Should I return and try the Fitbit versa

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usereAhLWYTh0H
Astronaut

Re: Galaxy Watch - Step Counter accuracy?

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I'm having the same issue with my watch. I can walk down/up flights of stairs and walk around the house and it reads nothing! I have a two story house and must go up and down 20 times a day. Today I counted 26 times up 2 flights of stairs and it has only recored 1!

My fit bit records me as walking 15k steps most days. In 1 week I think the most I have had recorded

on my galaxy watch is 7k! I'm seriously with the battery being so bad, tempted to return it!! 

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SCADAman29325
Cosmic Ray

Re: Galaxy Watch - Step Counter accuracy?

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Battery seems good on mine, can last over 48hrs, but I'm trying to figure out a charging schedule. I'm charging it in the evening for a few hours most every night. I may try to charge it every 48hrs to excercise the battery better.
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userv15E2m66Af
Constellation

Re: Galaxy Watch - Step Counter accuracy?

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@SCADAman29325 wrote:
Battery seems good on mine, can last over 48hrs, but I'm trying to figure out a charging schedule. I'm charging it in the evening for a few hours most every night. I may try to charge it every 48hrs to excercise the battery better.

 

I think your idea to charge every 48 is better for the battery!  I run mine until under 15% .. just over 3 days of use to get there!  I am satisified with the battery life...


 

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userXBwgP3mc00
Asteroid

Re: Galaxy Watch - Step Counter accuracy?

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Pretty much the same issue with the galaxy watch.  Samsung seems to have no fix.  Does anyone know if this is a hardware or a software issue?   I have done all the things samsung says to do to fix it and keep getting the same results.  

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