Main reason i bought it. Love my other Samsung products but not this one so far,
model number: SM-R810NZDAXAR
software version: 2,2,05,18091251
phone connected to: note 8
Hope this is resolved soon or ill have to return.
I purchased my 46mm watch from Costco on Sat. My Step counter wasn't working out the box along with floors and HR monitor way off. I prefomed the fix by rebooting and disabling auto dectect for Row and Eliptcal, that worked for a day. This morning I get up and walk 2 miles and step counter shows 0. I'll be taking this watch back to Costco and either wait for updated models or get an Apple smart watch which will force me to purcahse an iPhone also. What really annoying is Samsung support either don't care or know nothing about the issue. I sent two support people multiple links to people having issues and no response.
Watch model number: SM-R800NZSAXAR
Watch baseband / software version: 18.104.22.168
Type of phone connected to: Note 9 from Verizion
Bluetooth or carrier version: Bluetooth
Is there an option to at least have the watch step counter include the phone's steps? Similar to the Health App? There's no reason why my phone should have more steps than my watch if my watch is always on.
I'm having the same problem. My Galaxy watch has 7728 steps so far today and my Fitbit has 10637 and is set up for my stride length and I feel it's pretty accurate. I can walk and see the number not even moving on the Galaxy watch. I have the rose gold 42mm, SH-R810, Tizen 22.214.171.124, software version R810XXU1BRH3, connected to a Galaxy S9+, Bluetooth.
i have a question about the setp counter on the watch. im using a new galxaly watch and a galxay S8+. in the samsung health app i have it set to count steps from all sources. and when i sync the 2 the phone app updates and shows a total. but the watch still only shows what it counted and not the ones from the phone. am i missing something? shouldn't both show the same number of steps after a sync? thanks in advance for any help you can offer.