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userDDUdZaiYNU
Constellation

Re: Galaxy Watch - Step Counter accuracy?

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Watch model number: SM-R810

Watch baseband / software version: Tizen Version 4.0.0.0;   R810XXU1BRH3

Type of phone connected to: Samsung Note 7

Bluetooth or carrier version: bluetooth

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userGBzTvCoyMH
Constellation

Re: Galaxy Watch - Step Counter accuracy?

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Hello,

 

My Samsung Galaxy Watch is also off with the step counter.

Watch model number: SM-R800

Watch baseband / software version: R800XXU1BRH3 

Type of phone connected to: Note 9

Bluetooth or carrier version: Bluetooth

 

Also, when you going to update Bixby, it is soooooo bad.

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user2huFykrI9y
Constellation

Re: Galaxy Watch - Step Counter accuracy?

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My Samsung Galaxy Watch is also off with the step counter.

Watch model number: SM-R800

Watch baseband / software version: R800XXU1BRH3 

Type of phone connected to: IPhone 7 Plus 

Bluetooth or carrier version: Bluetooth

Also, not getting text notifications. 

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userbWyVd72Nh0
Constellation

Re: Galaxy Watch - Step Counter accuracy?

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model SM-R800

Tizen 4.0.0.0

version R800XXU1BRH3

Samsung galaxy S7

Carrier version G935VVRS4CRI1

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eno17l
Constellation

Re: Galaxy Watch - Step Counter accuracy?

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Hi! Has there been an update or fix for this? I've been having the same issue compared to my Fitbit and the apple watches that I wore over the last 3 years. Really disappointing. 

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userDlFF7E9zZ2
Astronaut

Re: Galaxy Watch - Step Counter accuracy?

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I will return mine It seems its big issue with software sine there is no answer from samsung

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usersMQGdmxl0i
Constellation

Re: Galaxy Watch - Step Counter accuracy?

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Bought mine yesterday 

 

Watch model number: R810

Watch baseband / software version: Tizen 4.0.0.0

Type of phone connected to: S7

Bluetooth or carrier version: bluetooth 

 

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usertyjzOE8jJ0
Constellation

Re: Galaxy Watch - Step Counter accuracy?

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Same issue 

SM-R810NZDAXAR

Small band, rose gold 

Galaxy note 9

Blue tooth 

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usermPGoJ5vImb
Constellation

Re: Galaxy Watch - Step Counter accuracy?

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Watch model number: SM-R805U

Watch baseband / software version: Tizen 4.0.0.0

Type of phone connected to: Samsung Galaxy S9+

Bluetooth or carrier version: T-Mobile

I have had all the same issues as the people above. My first samsung watch had none of these issues. I am actually on my second 46MM galaxy watch SM-R805U as I replaced it for all the above reasons. I have tried all fixes I have seen including rebooting, software updates, uninstalling and reinstalling gear and resetting the watch. Disabling the auto recognize of the rower and  eliptical (I actually tunred them all off except walking. I have done all these steps several times. To say I am frustrated is an understatement. This is embarassing to release what should be the premier android watch and not even be able to count steps is ridiculous.

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userAODECQBolf
Constellation

Re: Galaxy Watch - Step Counter accuracy?

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Were you able to get this fixed? I  am having the same issue and am ready to return. Thanks.

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