Same problem. Inaccurate step counts and floor counts. Almost never counts floors and steps just get counted sporadically. Please let us know if this is a software or hardware problem ASAP. If a hardware issue, what are replacement options for early customers?
Very frustrated and about to return Watch. This is an important basic feature that should work on a premium device, and is a key feature for me. Love everything about the watch other than extremely inaccurate fitness tracking.
Samsung support has been unhelpful.
Got a software update from Samsung on 10-15-18 and it still didn't fix the problem.
Model Code (Full) = SM-R800 Galaxy Watch (46mm) Silver (Bluetooth)
Baseband Version: Bluetooth / Wifi / GPS
Tizen version: 188.8.131.52
Software Version: R800XXU1BRJ4
Connected to phone via bluetooth.
Partnered Handset Info: Galaxy Note 8
Model Number: SM-N950U
Android version: 8.0.0
Samsung Experience-version: 9.0
Please respond or help or this watch and phone are being returned for apple devices. This is my first attempt ever with a non-apple devices and I am getting very frustrated.
Connected to note 9
My Galaxy Watch is not recording steps properly as well. I bought this to replace my fitbit, but looks like I need to keep both! I have model SM-R800, connected to Samsung S9Plus, bluetooth connectivity, "latest update installed", the watchband in use is the one that came with the watch.
I bought Galaxy watches for myself and my wife. Both of us were previously using Fitbits. I quickly have realised how astonishing poor these watches are as fitness trackers. How can an upmarket company such as Samsung churn out such utter cr*p at three times the price of a Fitbit. Its like something I'd find on a cheap Chinese tat site.
Not at all happy so far. This is not a software issue as this would have been fixed by now.
Ours are being returned.
All is forgiven Fitbit.
I'm using the 42mm version of the Galaxy watch and was walking around the house and not recording steps. Sometimes the watch would apparently buffer steps then display them, but it was obviously coming up short on the real count. I decided to swing my arm while standing in place. The watch recorded each swing as a step. I was up over 300 steps when not even moving. I think that the watch's software can't differentiate between forward motion and arm movement and that results in a hodge-podge meaningless count. Please Samsung, do something about rectifying the step-count issue. Why should a cellphone that is stashed in your pocket do a better job than a fitness watch on your wrist. The cell is made to make phone calls. The watch is made for recording accurate counts of physical activities, including steps. I am sure that those who own these watches would like to know if this issue is software or hardware based? Will there be a mass buy back by Samsung if they can't be fixed?