Galaxy Watch Ultra Sleep tracking

[DareD3vil]

All of a sudden, my Galaxy watch Ultra is no longer recording my sleep. I've checked for software updates, run diagnostics, restart at the watch, all to no avail. Is anyone else experiencing this issue, or know of any solutions?

[Jmaule]

I have to restart it each time. I think it's a feature built in but could be wrong. It works for 2 to 3 days before I have to restart it

[LongHiker]

@DareD3vil Sorry that you are having this issue. I haven't experienced any issues. Have you tried resetting the watch? 

[DareD3vil]

No, I'm hoping for a software update/solution before I try resetting.

[LongHiker]

Up to you.

Resetting only takes a few minutes. Waiting for a software update could be quite a while.

[oodat]

I'm having the same issue that started about a month ago.
It was working fine then sleep tracking suddenly stopped working.
Resetting the watch works, but only for a day or two, then it stops tracking again.
Tried emptying Samsung Health app cache as well.

Really irritating as I don't have the time or patience to go through the watch reset process every single day!

Definitely an ongoing issue

[Angeliniz]

I also began having the same issue about 2 days ago, but with Galaxy Active2 Watch. Looking in my health connect it looks like the sleep time is also being assigned to the wrong date. [e.g. on Sunday it says I slept from 2-5, 11-7, and 10-5 all on the same day when it was actually different days. I restarted my watch, restarted my phone, disconnected and reconnected the watch, clear cache, etc. And nothing works.

[Samsung_Moderator · Accepted solution]

Thank you for reaching out. I can certainly understand your concern with your Galaxy watch Ultra no longer tracking sleep. As you have tried all the troubleshooting steps available, I would recommend submitting an error report: https://us.community.samsung.com/t5/Tips-Tricks/How-to-Submit-an-Error-Report/ba-p/3001692