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userAEdvJi3VaI
Asteroid

Galaxy Watch active 2

The touch screen on my active 2 suddenly stopped working yesterday.  Buttons still work but no touch screen.

 

I did tuen off and restart, with no luck.

 

 

6 REPLIES 6
Samsung Moderator
Samsung Moderator

Re: Galaxy Watch active 2

Have you attempted to reset the device? Give this a shot:

 

Navigate to and tap Settings > General > Reset. Be sure to tap the Back up data option at the bottom of the screen to avoid data loss. Then, tap Reset. 

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userAEdvJi3VaI
Asteroid

Re: Galaxy Watch active 2

I can not tap reset the touchscreen does not work.  It there anotehr way??

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Samsung Care Ambassador

Re: Galaxy Watch active 2

Hey @userAEdvJi3VaI, I hope you are doing well.

 

Have you tried holding the power button for about 10 seconds or more? Doing this will reboot the device without the need to use the touchscreen.

 

Hi @SamsungLarry  😁


Best regards,
Rydah
Samsung Care Ambassador

If you've found my post to be helpful, please like the post. If my response resolved your issue, please press the "✓ Accept as Solution" button.
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userAEdvJi3VaI
Asteroid

Re: Galaxy Watch active 2

Yes, I have tried this several times.  NO LUCK!!

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Samsung Moderator
Samsung Moderator

Re: Galaxy Watch active 2

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Samsung Care Ambassador

Re: Galaxy Watch active 2

Like my buddy @SamsungAdam said, let's try master resetting with hardware keys.

 

Master reset with hardware keys

A master reset restores the original factory settings and may delete your personal data on the internal storage, such as downloads, ringtones, images, apps, and contacts. It does not delete data stored on the SIM card.

 

If the device menus are frozen or unresponsive, you can master reset using hardware keys.

 

  1. Back up data on the internal memory.
  2. Turn off the Galaxy Watch.
  3. Press and hold the Power key until REBOOTING displays at the bottom of the screen.
  4. Press the Power key three times quickly until the Select REBOOT MODE screen displays.
  5. Press the Power key several times to highlight ' Recovery'.
  6. Press and hold the Home key for three seconds to select, until the Galaxy Watch begins rebooting

Thanks for pointing that out @SamsungAdam !


Best regards,
Rydah
Samsung Care Ambassador

If you've found my post to be helpful, please like the post. If my response resolved your issue, please press the "✓ Accept as Solution" button.
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