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Original topic:

Galaxy Watch can´t answer calls from iPhone XS Max

(Topic created on: 12/18/18 6:58 AM)
lucianazacarias
Asteroid
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Galaxy Watch

I have just bought a Galaxy Watch (42 mm Bluetooth) and I paired it with my iPhone XS Max. When I recieve a call in my iPhone, I get a notification in my watch but when I try to answer I`m unable to do so and I get a message saying that I should refer to my phone.

Can you please help? I understand that I can´t make phone calls from my watch if paired with an iPhone but I should be able to answer them.

Thanks!

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22 Replies
Anonymous
Not applicable
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Galaxy Watch

Is your galaxy watch LTE or wifi only?

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lucianazacarias
Asteroid
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Galaxy Watch

It’s wifi only

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Anonymous
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Galaxy Watch

Thanks for that information, wifi watches aren't able to answer phone calls only carrier LTE watches have that capability.

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lucianazacarias
Asteroid
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Galaxy Watch

But when I receive a call in my iPhone, the green answer call button shows up in my watch. Furthermore I can answer calls using my watch when it Is paired with an android phone, so it doesn’t look like a wifi/lte limitation 

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userbcMKA9DSlI
Red Giant
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Galaxy Watch

it isn't. it is the iphone that is blocking the watch to be compatible to pick up the calls. it is apple limitation. apple wants customers to use their watch, not samsung watch.

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Solution
lucianazacarias
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Galaxy Watch

I finally was able to both make and receive phone calls from my iPhone into my watch by enabling hands free in my watch and adding it as another Bluetooth device in my iPhone

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user1mRpVNKxVR
Constellation
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Galaxy Watch

How do you activate hands free on the Galaxy watch?

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user1mRpVNKxVR
Constellation
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Galaxy Watch

How do you activate hands free on the galaxy watch?

 

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lucianazacarias
Asteroid
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Galaxy Watch

Settings, Connections, Bluetooth, Bluetooth Headset 

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