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Asteroid

Re: Galaxy Watch not counting floors

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For years my Galaxy watch wouldn't count stairs/floors and the reason appeared to be that 3 meters (10ft UK/USA) international standard floor height as Samsung Galaxy user guide clearly states (most house floors are less than 3 meters). But, after the most recent software update, my watch started counting floors perfectly, so I thought Samsung must have changed the software to 0.9 mtrs (9 ft) or less and was very happy.  But after a week it stopped counting household floors; however, so far I've found that, at morning wake-up, doing a two-button reset and freshly calibrating the altimeter gives me accurate floor counting all day.  C'mon Samsung, sort this frustrating bug.

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Asteroid

Re: Galaxy Watch not counting floors

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Well, what a nightmare it's been so far dealing with Samsung Support.

The Samsung Store took my faulty watch to be fixed, Samsung Support sent it back with No Fault Found.

And yes, it did work again for a day or two.  More resets, more weird (or no) floor counts.

Contacted Samsung Support again, they said send it back again, log it via web site.

Alas Samsung login doesn't work on the Support Site, so yet another fail.

Multiple emails (with weeks in-between) and zero response from Samsung Support.

Seems clear the fault is a widespread hardware fault as it randomly worked one morning, counted 6 floors then clapped out again, so zero to do with software.

Think I'll give Samsung Support a final try in a few days before contacting the Australian Competition & Consumer Comission to exercise Australian Consumer Law.

As a multiple Samsung device owner (Laptop, phones, watch & even whitegoods) I can't express how deeply disappointed I am with this issue and the poor service.

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Samsung Moderator
Samsung Moderator

Re: Galaxy Watch not counting floors

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I apologize but you have reached technical support for products manufactured for usage in the United States. Please visit http://bit.ly/1hx8mtb to find your country's support page.



Be sure to click " ✓ Accept as Solution" when you find an answer that works for you.



Please note, notification emails are a DO NOT REPLY address, you must log-in on the community page in order to respond.

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Asteroid

Re: Galaxy Watch not counting floors

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Sorry but a very substantial number of American customers are having this very same issue so your apology for releasing a defective product globally is not relly worth much is it.
Perhaps instead of deflecting or ignoring Samsung could work to fix the issue?

If Samsung had worked on a fix in the 1st place I would likely have remained a fan boi, but I guess the decision was made "up the line" to just deflect & ignore.

Well, with a Samsung laptop overdue for replacement, several Galaxy phones due plus Samsung whitegoods in the house, this is one ex fan who will not be backward in now letting as many others as possible know of Samsung's failings.

Hope you think it was worth it.

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Astronaut

Re: Galaxy Watch not counting floors

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Dear Galaxy Watch owners

 

I have solved this riddle, and it is so simple its laugheable, but it works, and I can confirm it keeps working.

 

Coming From an Apple4 watch, Fitbit Ionic, Garmin Venu, Hauwei GT2, and eventually Samsung Galaxy, I was frustrated and perplexed, as I have the added hurdle of navigating through iOs on my Apple 11 Pro Max, but since the watch itself captures the data, I knws I had to focus there.

 

Here is the tech bit:

Previous gen Barometric sensors counted 9 feet as a flight of stairs, and newer ones 10 feet of continiuous, normal side swining arms moving upwards through 10 feet.

This is weid I know, but because you only do 8 to 9 feet in the US per flight of stairs, the next flat step canceles the flight, and you dont get a count.  

 

So the solution is walk(run)whatever, up the flight of stairs, swing arms nomally, dont look at your watch, as you reach the top of the flight, do a "hurrah" lift of your arms, et voila, a few seconds later the flight appear as a "count" on your watch.

 

Insane, I know, but it works, because by liftin your arms above your head, you add the extra foot or two it needs to count the flight

 

Have fun out there

 

PS, Garmin Venu owners, te same solution applies, tried it and it works..

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Constellation

Re: Galaxy Watch not counting floors

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@Muscadel wrote:

Dear Galaxy Watch owners

 

I have solved this riddle, and it is so simple its laugheable, but it works, and I can confirm it keeps working.

 

Coming From an Apple4 watch, Fitbit Ionic, Garmin Venu, Hauwei GT2, and eventually Samsung Galaxy, I was frustrated and perplexed, as I have the added hurdle of navigating through iOs on my Apple 11 Pro Max, but since the watch itself captures the data, I knws I had to focus there.

 

Here is the tech bit:

Previous gen Barometric sensors counted 9 feet as a flight of stairs, and newer ones 10 feet of continiuous, normal side swining arms moving upwards through 10 feet.

This is weid I know, but because you only do 8 to 9 feet in the US per flight of stairs, the next flat step canceles the flight, and you dont get a count.  

 

So the solution is walk(run)whatever, up the flight of stairs, swing arms nomally, dont look at your watch, as you reach the top of the flight, do a "hurrah" lift of your arms, et voila, a few seconds later the flight appear as a "count" on your watch.

 

Insane, I know, but it works, because by liftin your arms above your head, you add the extra foot or two it needs to count the flight

 

Have fun out there

 

PS, Garmin Venu owners, te same solution applies, tried it and it works..


You Sir are a genious!  This has litteraly been bothering me for weeks as I have not been able to get flights since being at work (probably counted because there were multiple flights in a row I needed to climb).  The additional "step and arm raise" at home has done it!!! Thank you!!!

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Constellation

Re: Galaxy Watch not counting floors

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Thank you very much for figuring out the issue. This is the best "bandaid" fix so far... truly samsung needs a step counter settings screen so we can adjust the metrics on what counts as a "floor" in our area so we can log our steps with this super pricey watch without looking like we are trying to re-enact Sylvester Stalone reaching the top of the stairs from the movie Rocky every day!

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Constellation

Re: Galaxy Watch not counting floors

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Smiley Sad No, does not work for me. I see flights counted on prior days so it occasionally does count them. It looks to me like its based on how many stairs as was discussed in this thread.

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Constellation

Stair count

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Re: Stair Count not counting

Found the answer to this problem ! You must have your phone on your person while going up stairs ! Also leave the app open in the back ground on your phone ! Stairs need two sensors operating one in your phone and one on your watch ! Try it out

martin

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Constellation

Re: Stair count

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This is awful. What's the point of having a watch with GPS if you need your phone to accompany it? The watch is supposed to do the count.

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