It's about time Samsung did something about this fitbit doesent have a problem counting floors and there alot cheaper. All these complaints on this page and hardly any had a response this has been going on for a year now GET THIS SORTED SAMSUNG!!!!!!!.
Also have this problem. Have a G2, connected to a Samsung s7 Active. I use the stairs at least 20 times a day. Yet one time a flight of stairs I actually registered! I came to the forums for a different, pressing problem, but found yet another problem I'm having, here. I thought "hey, at least I can solve this problem", but it turns out there's no solution in this entire thread! Not one person who said wiping out all their data helps.
@sam8988378, I understand your frustration, we would like to collect additional information.
Can you provide me with the below information?
Full model number:
Bluetooth or LTE:
I received the galaxy watch 42 mm and a Samsung galaxy 8+ for Christmas . Rarely counts floors and I believe my step count is wrong. I will be searching for the facebook group Hoping to find a resolution to this issues.
@JBDoubleV, Thank you for reaching out to us to address your concerns, Can you provide us with the following information:
Full Model Code
Bluetooth or LTE
Model of Phone
Android version of phone
I have the same watch and phone, but my watch does not register a flights and I have 10' of elevation. I just received the watch for Christmas and I think it may have registered 1 flight in my house 1 time.
I just got my Samung Galaxy watch yesterday. after it was charged I decided to try it out. The stairs at my office are 20 stairs long. I did a few sets of them and it idn't register at all. Later last night I started a stair challege at the gym. We did 20 flights of stairs and it did register them. So I tried again this morning with another 10 flights. Those flights did not register. I was hoping that there was a setting that I missed.