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Constellation

Re: Galaxy Watch not counting floors

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Using ger sport watch with pixel3 phone ... health app will not count floors.. solution below is unclear... settings>apps on phone gives no 3 dots

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Constellation

Re: Galaxy Watch not counting floors

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My Gear Fit has never been accurate at floor counts. I'm looking to switch to the Active 2 soon, so good to know that years later, they haven't fixed this issue yet! How hard can it be?

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Cosmic Ray

Re: Galaxy Watch not counting floors

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From what I read in the help section on the watch, it counts a floor as 17 steps.

I don't live in a mansion, my stairways are only 10-12 steps. The fix would be to allow the user to set the number of stairs in the floor counter.

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Constellation

Re: Galaxy Watch not counting floors

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My older Gear Fit 2 actually tracked both steps and stairs better than my more expensive and new Galaxy Watch.  Only Samsung can take a step backwards and call it progress.

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Cosmic Ray

Re: Galaxy Watch not counting floors

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I realize this is an old thread, but I found it so I'm sure others will still be searching this issue.

 

A 4 month old reddit post helped me get an accurate floor count each and every time I go upstairs in my house.

 

While walking up the stairs, I make sure to swing my arm, much like power walking. Once I reach the landing, I raise my arm all the way above my head. I did this last night 4 times in a row and my watch counted 4 floors.

 

It's ridiculous to have to do that when the way fix would be for Samsung to allow users to set how many stairs they have, or at least how many feet up.

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Constellation

Re: Galaxy Watch not counting floors

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Solved? I beg to differ. I cannot follow the steps in the solution as I do not have a Device Maintenance app showing up. Maybe I'm doing something wrong (I have an LG G7). I'd hate to have to reset my watch completely for built-in functionality to work. The floor counting worked for half of a hike the other days when I opened the Altimeter app and refreshed it. It hasn't worked since. I've come to consider it a "feature" that simply doesn't work like calling 911 on a non-Samsung phone. The best thing about this watch is the battery life. That said, this watch, more than anything else, is causing me to seriously consider Apple. 

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Astronaut

Re: Galaxy Watch not counting floors

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I have found if I Recalibrate the altimeter on my watch right before I do stairs it properly counts the floors

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Astronaut

Re: Galaxy Watch not counting floors

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I am having the same issue. I sm very disappointed.  I live in a 2 story home with 18 steps to the 2nd floor.  Today I have been up and down about 15 times as my washer is on the first floor.  Only 4 floors registered.   😡🤬🤬

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Constellation

Re: Galaxy Watch not counting floors

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I had to link three different apps for the step/ stair counter to work and show what I have been doing. Samsung health, my Galaxy watch app, and also UnderArmor workout track app. Try that, it should help.

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Astronaut

Re: Galaxy Watch not counting floors

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The soluction clearing the cache and data did not solve my issue.  Is there a fix coming out for this issue? My watch counts 150 to 200 floors a day and I only climb about 12.  

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