I purchased my Galaxy Watch Active yesterday, updated and does not capture the floor count at all. Reading the comments above I would have thought that this issue would be resolved by now. Samsung, please send an update to fix this feature.
This is nonsense. It is January 28, 2019 and this stupid watch still does not count steps, floors, etc. correctly. Heart rate is widly off (shows 30 beats a lot of times). I just got a watch software update pushed to me today, which I applied. It still is not counting stairs correctly. It counted 10 floors today and did not count after that.
There was some brilliant user in Youtube who found out that if you had a watch face which displayed steps, floors etc. then those things will not count properly. I am using a watch face which does not display those and it still has issues periodically.
Oh another thing: If you have always-on watch face, then the automatic exercise tracking does not work.
What on earth happened to you Samsung? Get your stuff together.
This is not a fix.
I walked up and down stairs and the altimeter recognizes going up and or down in feet but for every ten feet up or down it does not translate to flights of stairs. This seems to be a simple thing to fix with a software update. It would be very helpful if Samsung has any interest in being responsive to complaints.
I too have similar problem, it is not counting the floors correctly. Today I climbed about 5 floors and it shows just 1 floor. Clearing cache like mentioned above is of no use. Any help on this?