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user8iXHP8LKn3
Astronaut

Galaxy Watch- "Invalid utf error 8"

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after updating my phone to android 9 i get "invalid utf 8" error instead of the name of the caller. need help.

1 SOLUTION

Accepted Solutions
Samsung Moderator
Samsung Moderator

Re: Galaxy Watch- "Invalid utf error 8"

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Good morning, If you are continuing to have this error after completing all troubleshooting, please provide the following information: 

 

Model Code: 
Software Version: 
Bluetooth or LTE?: 
Connected Phone Model: 
Connected Phone Software Version:

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28 REPLIES 28
Samsung Moderator
Samsung Moderator

Re: Galaxy Watch- "Invalid utf error 8"

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Hey there, are you using a Bluetooth or LTE version of the watch?

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Freirevm
Asteroid

Re: Galaxy Watch- "Invalid utf error 8"

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I am having the same problem. But, in my case, i have just bought the watch.

 

I´m using a bluetooth version. It made the configurations and syncronized the funcionalities of my motorola (G6Plus) mobile (with my google account).

 

The curious thing is: when I receive a call, this message (invalid utf-8) apears, even if the caller name is registered in contacts. However, if i don´t answer the call, the watch gives a missed call notification with caller name!

 

It made me a little bit confused.

 

So, I´ve made a test. I asked my brother to send me a SMS. So, i received this SMS notification on watch with his name.

 

I´m trying to find a solution. If anyone could help me.

 

Many thanks

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Samsung Moderator
Samsung Moderator

Re: Galaxy Watch- "Invalid utf error 8"

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Have you tried clearing the cache of your Galaxy wearable application, then clear the cache partition of your cellular device and then restarting both devices? What device are you using?

We would recommend giving those troubleshooting steps a try.


Be sure to click " ✓ Accept as Solution" when you find an answer that works for you.





Please note, notification emails are a DO NOT REPLY address, you must log-in on the community page in order to respond.

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Freirevm
Asteroid

Re: Galaxy Watch- "Invalid utf error 8"

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Hi SamsungZell,

 

Thanks for your response.

 

So... I´m using a Samsung Galaxy Watch with bluetooth connected with my Motorola G6 Plus.

 

Everything is work perfectly, except the caller name when i´m receiving a call.

 

After i´ve read your steps, i did a little search on internet on how to do it. Sorry, i´m not an expert.

 

For my surprise, i found out that my motorola G6 plus does´t have this option. I don´t know what to do.

 

Could you give me the steps to clear the cache of my galaxy watch? How do i do it?

 

Thanks again.

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usero9CwVIx3hV
Constellation

Re: Galaxy Watch- "Invalid utf error 8"

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I'm with the exactly same problem! It started happens after I updated my Android. Who can help us ?

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Samsung Moderator
Samsung Moderator

Re: Galaxy Watch- "Invalid utf error 8"

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@usero9CwVIx3hV Would you please provide a screenshot of the error? Also, please provide your full model code. Are you connected through Bluetooth or LTE?

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Samsung_WWiKmhx
Astronaut

Re: Galaxy Watch- "Invalid utf error 8"

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Did you go back and as

ks them manger what happened to your phone

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userbuLtMZEOLf
Constellation

Re: Galaxy Watch- "Invalid utf error 8"

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i have the same problem

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Massimo
Asteroid

Re: Galaxy Watch- "Invalid utf error 8"

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I have the same problem.

Moto G7 Plus (Android 9)

Galaxy Watch (connected via Bluetooth), I always get "Invalid UTF-8 error" when receiving a call both from a known contact or a number I don't have in my phone book.

Everything is up to date and I just set up the watch (I got it this morning).

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