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Samsung Moderator
Samsung Moderator

Re: Galaxy Watch- "Invalid utf error 8"

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@Massimo Do you know if your watch is up to date on it's software?

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Massimo
Asteroid

Re: Galaxy Watch- "Invalid utf error 8"

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@SamsungQue Yes, the watch is updated to the latest version.

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Samsung Moderator
Samsung Moderator

Re: Galaxy Watch- "Invalid utf error 8"

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Good morning, If you are continuing to have this error after completing all troubleshooting, please provide the following information: 

 

Model Code: 
Software Version: 
Bluetooth or LTE?: 
Connected Phone Model: 
Connected Phone Software Version:

View solution in original post

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Massimo
Asteroid

Re: Galaxy Watch- "Invalid utf error 8"

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Hello,

I confirm that I always get "Invalid utf error 8" for any incoming call.

The watch is SM-R800NZSAITV

Tizen 4.0.0.1 R800XXU1BSA4

Connected via Bluetooth with Motorola Moto G6 Plus with Android 9 (security patch 01/02/2019).

 

Hope this helps.

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userC2GVpquzRA
Constellation

Re: Galaxy Watch- "Invalid utf error 8"

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I have the same problem, updated to Android 9 and the watch doesn't show caller ID anymore.

And whem I try to login into samsunS account I get the white screen problem that is happening to everyone who doesn't own a samsung phone. This is my first and last Samsung werable

 

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userBec3KxRrGl
Constellation

Re: Galaxy Watch- "Invalid utf error 8"

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Same phone and issue. Looking for answers. Any luck?

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Massimo
Asteroid

Re: Galaxy Watch- "Invalid utf error 8"

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@SamsungRei wrote:

Good morning, If you are continuing to have this error after completing all troubleshooting, please provide the following information: 

 

Model Code: 
Software Version: 
Bluetooth or LTE?: 
Connected Phone Model: 
Connected Phone Software Version:


Any news?

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usermhjWLi52R9
Constellation

Re: Galaxy Watch- "Invalid utf error 8"

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Hi,

 

This seams to be an issue with android P.

I have a Gear S3 and I have the same issue...

 

 

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user4cm4HDAAac
Constellation

Re: Galaxy Watch- "Invalid utf error 8"

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Are we still facing same issue or we have a solution?

Please support if we have resort that i am also facing that issue recently.

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userZrz2P9vRim
Constellation

Re: Galaxy Watch- "Invalid utf error 8"

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SM r800

Software version R800XXU1CSE1

Phone model asus max pro m1

android 9 pie 

Please help with the solution 

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