Galaxy Watch- "Invalid utf error 8"

[SamsungQue]

@Massimo Do you know if your watch is up to date on it's software?

[Massimo]

@SamsungQue Yes, the watch is updated to the latest version.

[SamsungRei · Accepted solution]

Good morning, If you are continuing to have this error after completing all troubleshooting, please provide the following information: 

Model Code: 
Software Version: 
Bluetooth or LTE?: 
Connected Phone Model: 
Connected Phone Software Version:

[Massimo]

Hello,

I confirm that I always get "Invalid utf error 8" for any incoming call.

The watch is SM-R800NZSAITV

Tizen 4.0.0.1 R800XXU1BSA4

Connected via Bluetooth with Motorola Moto G6 Plus with Android 9 (security patch 01/02/2019).

Hope this helps.

[userC2GVpquzRA]

I have the same problem, updated to Android 9 and the watch doesn't show caller ID anymore.

And whem I try to login into samsunS account I get the white screen problem that is happening to everyone who doesn't own a samsung phone. This is my first and last Samsung werable

[userBec3KxRrGl]

Same phone and issue. Looking for answers. Any luck?

[Massimo]

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@SamsungRei wrote:

Good morning, If you are continuing to have this error after completing all troubleshooting, please provide the following information: 

Model Code: 
Software Version: 
Bluetooth or LTE?: 
Connected Phone Model: 
Connected Phone Software Version:

---

Any news?

[usermhjWLi52R9]

Hi,

This seams to be an issue with android P.

I have a Gear S3 and I have the same issue...

[user4cm4HDAAac]

Are we still facing same issue or we have a solution?

Please support if we have resort that i am also facing that issue recently.

[userZrz2P9vRim]

SM r800

Software version R800XXU1CSE1

Phone model asus max pro m1

android 9 pie 

Please help with the solution