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useruu0Zu1cIXz
Constellation

Re: Galaxy Watch- "Invalid utf error 8"

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I tried to fix each problem to help me fix it into the Bluetooth connection. Turn off the system (phone) in the Bluetooth system. It can make the show name normal but can't answer the phone. Can't make a call. Reject only the call. 1. Android system 9 cut because the system can be named as normal. 2. Bluetooth is not yet. Sure 3. The pure Android app (phone) system 9 has a problem. I think in my opinion we come to help fix more. Please help. I'm sorry. In my English I'm not strong.Screenshot_20190814-075604.png

 

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Samsung Moderator
Samsung Moderator

Re: Galaxy Watch- "Invalid utf error 8"

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Thanks for reaching out. This forum is for support of US products and customers. As your product is a non-US model and support for these models is very limited, please seek a support team for your area. You can do so by using this link: https://www.samsung.com/us/common/visitcountrysite.html 

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useruu0Zu1cIXz
Constellation

Re: Galaxy Watch- "Invalid utf error 8"

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I use Thai products. Why? It is a product of Samsung as well. I just came to find the answer to the problem. I don't see the way you answer questions or have solutions. Should find a better solution than to answer Where the product is It's Samsung too
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Samsung Moderator
Samsung Moderator

Re: Galaxy Watch- "Invalid utf error 8"

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Samsung devices vary by the area they are produced for. There are software and hardware differences. This is why it is necessary to seek support from the originating country of origin.

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userCRtABZTz86
Constellation

Re: Galaxy Watch- "Invalid utf error 8"

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Model number SM-R760

SOFTWARE VERSION:R760XXU2ESE3

BLUETOOTH

Model :ASUS_XOOTD

Phone software version : Android 9

Kernel 4.4.153-perf+

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Samsung Moderator
Samsung Moderator

Re: Galaxy Watch- "Invalid utf error 8"

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@userCRtABZTz86 Have you tried resetting your galaxy watch? Here are the steps to resetting your watch. http://www.samsung.com/us/support/troubleshooting/TSG01003077/#reset-your-samsung-smart-watch

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userXqgqP7KhMg
Constellation

Re: Galaxy Watch- "Invalid utf error 8"

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Model Code: SM-R800NZSADBT
Software Version: RT00XXU1CSG4/RT00OXA1CSG4
Bluetooth or LTE?: BLUETOOTH
Connected Phone Model: Asus Max pro m1
Connected Phone Software Version: Android version 9

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Samsung Moderator
Samsung Moderator

Re: Galaxy Watch- "Invalid utf error 8"

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Was this device purchased in the U.S.?

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usercNJJaVTLqe
Constellation

Re: Galaxy Watch- "Invalid utf error 8"

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I've got this issues to.

Switched from Moto G5 plus (with no issues) to the Moto G6 plus.

Watch was reset and all the cache is deleted.

 

Model Code:  SM-R810
Software Version:  R810XXU1CSG4

Tizen: 4.0.0.4
Bluetooth or LTE?: Bluetooth 
Connected Phone Model:  Moto G6 plus (XT1926-3)
Connected Phone Software Version: PPWS29.116-20-11

Security patch: 1 sep 2019

Android version: 9

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userNY96eUMeDa
Astronaut

Re: Galaxy Watch- "Invalid utf error 8"

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Model Code: SM-R800
Software Version: R800XXU1CSG4

Tizen: 4.0.0.4
Bluetooth or LTE?: BLUETOOTH
Connected Phone Model: Asus Max pro m1
Connected Phone Software Version: Android version 9

 

Plese help to find solution!

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