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Galaxy Watch- "Invalid utf error 8"

(Topic created on: 3/8/19 2:39 AM)
user8iXHP8LKn3
Astronaut
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Galaxy Watch

after updating my phone to android 9 i get "invalid utf 8" error instead of the name of the caller. need help.

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SamsungRei
Samsung Moderator
Samsung Moderator
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Galaxy Watch

Good morning, If you are continuing to have this error after completing all troubleshooting, please provide the following information: 

 

Model Code: 
Software Version: 
Bluetooth or LTE?: 
Connected Phone Model: 
Connected Phone Software Version:



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33 Replies
SamsungJace
Community Manager
Community Manager
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Galaxy Watch

Hey there, are you using a Bluetooth or LTE version of the watch?


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Freirevm
Asteroid
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Galaxy Watch

I am having the same problem. But, in my case, i have just bought the watch.

 

I´m using a bluetooth version. It made the configurations and syncronized the funcionalities of my motorola (G6Plus) mobile (with my google account).

 

The curious thing is: when I receive a call, this message (invalid utf-8) apears, even if the caller name is registered in contacts. However, if i don´t answer the call, the watch gives a missed call notification with caller name!

 

It made me a little bit confused.

 

So, I´ve made a test. I asked my brother to send me a SMS. So, i received this SMS notification on watch with his name.

 

I´m trying to find a solution. If anyone could help me.

 

Many thanks

SamsungZell
Samsung Moderator
Samsung Moderator
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Galaxy Watch

Have you tried clearing the cache of your Galaxy wearable application, then clear the cache partition of your cellular device and then restarting both devices? What device are you using?

We would recommend giving those troubleshooting steps a try.


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Freirevm
Asteroid
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Galaxy Watch

Hi SamsungZell,

 

Thanks for your response.

 

So... I´m using a Samsung Galaxy Watch with bluetooth connected with my Motorola G6 Plus.

 

Everything is work perfectly, except the caller name when i´m receiving a call.

 

After i´ve read your steps, i did a little search on internet on how to do it. Sorry, i´m not an expert.

 

For my surprise, i found out that my motorola G6 plus does´t have this option. I don´t know what to do.

 

Could you give me the steps to clear the cache of my galaxy watch? How do i do it?

 

Thanks again.

usero9CwVIx3hV
Constellation
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Galaxy Watch

I'm with the exactly same problem! It started happens after I updated my Android. Who can help us ?

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SamsungRei
Samsung Moderator
Samsung Moderator
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Galaxy Watch

@usero9CwVIx3hV Would you please provide a screenshot of the error? Also, please provide your full model code. Are you connected through Bluetooth or LTE?



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Samsung_WWiKmhx
Astronaut
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Galaxy Watch

Did you go back and as

ks them manger what happened to your phone

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userbuLtMZEOLf
Constellation
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Galaxy Watch

i have the same problem

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Massimo
Asteroid
Options
Galaxy Watch

I have the same problem.

Moto G7 Plus (Android 9)

Galaxy Watch (connected via Bluetooth), I always get "Invalid UTF-8 error" when receiving a call both from a known contact or a number I don't have in my phone book.

Everything is up to date and I just set up the watch (I got it this morning).

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