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Constellation

Galaxy Watch sensor cover fell off

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I purchased my Galaxy Watch less than one year ago and technically it's still under warranty. Recently the sensor cover on the back of my watch fell off, so I contacted Samsung to file a claim. I was sent a return label and I returned the watch. Samsung contacted me today to tell me that my warranty has been voided since my watch has liquid damage. I have never submerged my watch in water or even showered with it. The only liquid that could have gotten into the watch is sweat. I'm a paraplegic that uses a manual wheelchair, so sweating is definitely part of my daily routine. The Galaxy watch is a watch that Samsung advertised as one that you can swim in, but mines could not withstand the daily sweat from a paraplegic. I have been a loyal customer of Samsung for several years, spending several thousands of dollars on their products. After the lack of costomer service that I received today I will be taking my future business elsewhere. Samsung asked me to pay $339 to have my watch repaired. I am very disappointed with Samsung and their attempt to take advantage of customers. 

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Samsung Moderator
Samsung Moderator

Re: Galaxy Watch sensor cover fell off

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Hey there! 


I would be happy to look into your concerns. 


Can you please send me a private message with the below information here at this link: http://bit.ly/2GH8URL

 

Model code:
Serial Number:
 


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62 REPLIES 62
Samsung Moderator
Samsung Moderator

Re: Galaxy Watch sensor cover fell off

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Oh no!  Could you send me a private message with your transaction number?  http://bit.ly/2ihPL97


Be sure to click " ✓ Accept as Solution" when you find an answer that works for you.

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Constellation

Re: Galaxy Watch sensor cover fell off

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happend to me on 2 galaxy watches back to back, first time i thought it was a bad piece (benefit of doubt), it was under warrenty and got THE same tape recorder reply "water damage". I insisted it has never seen a drop of water in california maybe only sweat, but they still gave me quote of around 150$ for water damage, for a watch which is suppose to be WATER RESISTANT. Now, my wife's watch back plate came off last week (should have taken best buy warrenty for samsung product) and given the experience am not even bothering with warrenty claim. Just bought macbook pro recently, guess I will slowley migrate to apple ecosystem.

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Samsung Moderator
Samsung Moderator

Re: Galaxy Watch sensor cover fell off

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Hey there! 


I would be happy to look into your concerns. 


Can you please send me a private message with the below information here at this link: http://bit.ly/2GH8URL

 

Model code:
Serial Number:
 


Be sure to click " ✓ Accept as Solution" when you find an answer that works for you.





Please note, notification emails are a DO NOT REPLY address, you must log-in on the community page in order to respond.

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Constellation

Re: Galaxy Watch sensor cover fell off

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Well I have been on the phone for over an hour was supposed to be transfer to a manager then to the survey none happened.

I have my watch for less than a year, my watch started to burn my wrisk in November I tried to let it rest then wear it again I was trying to get my workout registered but it kept burning me so in January I gave up then in July I went to the store who told me I had to contact samsung directly and that my watch was still under warrenty because the cover fell off and that was why I was getting burned.

Of course their answer was that there was water damages and they wanted over $250 for the repair. I told them I didn't want the "water" damages fixed because my watch works fine i just wanted the cover to be put back on. Their response was they don't do partial repair. My watch was never in the water (even tough it is a waterproof watch to 50 feet) I suspect that the cover fell off and I was wearing it excercising (it is a sport watch right?) I am very unhappy with the customer service I received actually that  I didn't received. I will follow the best advise of this forrum I will switch to Apple products. Admit you have a defectif produt and help us. I paid $380. for that watch and you want me to pay and other $250..? I really felt that nobody cared and it was just pay up. Now I see that some people reglued the cover with super glue..Lots of incompetance at Samsung.

 

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Cosmic Ray

Re: Galaxy Watch sensor cover fell off

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@userrzEC2iuX0d wrote:

happend to me on 2 galaxy watches back to back, first time i thought it was a bad piece (benefit of doubt), it was under warrenty and got THE same tape recorder reply "water damage". I insisted it has never seen a drop of water in california maybe only sweat, but they still gave me quote of around 150$ for water damage, for a watch which is suppose to be WATER RESISTANT. Now, my wife's watch back plate came off last week (should have taken best buy warrenty for samsung product) and given the experience am not even bothering with warrenty claim. Just bought macbook pro recently, guess I will slowley migrate to apple ecosystem.

 

They told me today they opened up the back of my watch and found some liquid damage and corsion. My watch has never been submerged in water. She even asked if I put it on the water mode when I am washing my hands. I told her to come here and read where several other people are having the same problem and that this sensor keeps coming off. My husband even mentioned it could be sweat andI tried to put thepiece back on and went to charge my phone and not only was it not charging anymore it told me the phone was overheating something about heat damage to take it off the charger which I did. And now they don't want to homor my warranty. I am super upset with Samsung. She said it will be escilated to someomne higher up and they will call me back tomorrow. In the mean time I am looking at getting a totally different smart watch and will not buy Samsung anymore if they don't make this right.

 

 


 

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Constellation

Re: Galaxy Watch sensor cover fell off

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They told me the exact same thing. After I posted my complaint on this blog, I was contacted by one of Samsung Moderators that eventually help me get a replacement for my watch. They should be contacting you shortly. You will not get anywhere with the clowns on the phone. Good luck!

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Cosmic Ray

Re: Galaxy Watch sensor cover fell off

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Seriously! A supervisor calling me back won't be any help only someone on here? I am waiting on a supervisor to call me back! I have never submerged my wacth in any kind of liquid and always take it off when I shower. The back sensor fell off and that is when all my problems started. I didn't even know it had fallen off till a couple days later after wearing it I found it on the bathroom floor. Than it quit charging I woke up one morning and it was on 0 after being on the charger all night and the sensor kept coming off and then I was getting another error after putting it back on and charging it being too hot or overheating and I tried another charger same thing. That is when I called Samsung and looked up the date I bought watch at Best Buy.

 

They are telling me liquid damage inside the back with corsosion and liquid damage on the LCD I keep a screen protector on the front. I would know if I got my watch wet. My husband is the one who found this community and I told them on the phone it's happened to several other people. I have Samsung phones a chromebook and have been team Samsung since the 7 Edge came out switched from HTC. But am really going to not buy Samsung again if they don't make this right. I'm so upset over this!

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Samsung Moderator
Samsung Moderator

Re: Galaxy Watch sensor cover fell off

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@Rose4uKY I would be happy to assist you further. Can I please have your full model number, serial number/ IMEI, and pictures of the symptom you are experiencing in a private message: http://bit.ly/2JH2rq2


Be sure to click " ✓ Accept as Solution" when you find an answer that works for you.





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Cosmic Ray

Re: Galaxy Watch sensor cover fell off

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Thank just sent it! Cause when I call 1-800 Samsung they are no help and they told me a supervisor would contact me today and all I got was another VM from a regular person saying I have to pay $225 and that it's my fault their is water damage. I am having the same problem as every person on here and we all seem to have gotten our watches in 2019 so it's a faulty batch. Thank You!

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