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Samsung Moderator
Samsung Moderator

Re: Active 2 sensor came off

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Can I have your full model code and serial number via private message?







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Constellation

Sensor cover fell off my watch so I can't wear it. It overheats .

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Samsung Moderator
Samsung Moderator

Re: Sensor cover fell off my watch so I can't wear it. It overheats .

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Thank you for reaching out. I would be happy to assist you further. Can I please have your full model number and serial number in a private message: http://bit.ly/2JH2rq2


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Constellation

Re: Sensor cover fell off my watch so I can't wear it. It overheats .

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Same, it's burnt my wrist in 4 different spots.  I'm very disappointed in the product.  

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Constellation

Sensor cover fell off! Maybe a class action?

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How do we get a replacement? This defect is unacceptable (and common)

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Constellation

Re: Galaxy Watch sensor cover fell off

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I purchased my silver cloud in January and the back fell off in May. We purchased it from Best Buy so we used our insurance. I called Samsung and spoke with a representative that told me if there was any physical damage the warranty would be void. That didn't make sense. Clearly there was physical damage, the back fell off. He said I could send it in and they would see. That's when we decided to just use the insurance we purchased, for a new one. The bad part of that was there were no cloud silver ones available. Now I am stuck with a black one. I have the light blue S20+ and the Galaxy+ blue buds and this ugly black watch. I had the original Samsung watch when it first came out and the same thing happened. So much for brand loyalty. It may be time to look for a better built watch. 

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Constellation

Re: Galaxy Watch sensor cover fell off

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I purchased my Galaxy watch just about one year ago and the sensor just came off and there was sticky gooey stuff all over my wrist. I have never worn it in the shower or swim, I never get it wet, other than sweating during exercise. I tried sticking it back together which didn't last one day. I saw the cover was slipping out from under the watch today. So I started to look for solutions and am very sad to see there are 15 pages of people who have encountered the same problem and Samsung is not standing behind it's product. 

**So, I searched for sensor cover/adhesive, and found on ebay the adhesive is sold for about $13. I Hoping my sweat hasn't ruined the sensor. I will follow up when I see if the adhesive works.

 

I have had very good luck with Samsung phones over the last 12 years. Poor design, I'm very disappointed that Samsung isn't backing this up.

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Astronaut

Re: Galaxy Watch sensor cover fell off

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Recently had the same issue, looked down and noticed the back was sticking to my arm and not to the watch.  Just sent a private message, but I will probably get a response like my watch is too old.  Dont get it, seems like a design flaw and Samsung should just repair.  A move like that would make customer loyality go crazy...

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