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Product Expert

Re: Galaxy Sport sensor cover fell off

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Hey @Mydoss,

 

I belive if the back piece comes off the wireless charging will not work pretty soon. I recommend mailing in your device here https://www.samsung.com/us/support/service/

 

Best,

Jayhon

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Astronaut

Sensor fell off back of watch.

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My watch is still under warranty. But looking at other post does not look good. The back sensor came off and left glue on back. Toyed to register with Samsung Aust all to hard.

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Samsung Moderator
Samsung Moderator

Re: Sensor fell off back of watch.

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Thanks for reaching out. This forum is for support of US products and customers. As your product is a non-US model and support for these models is very limited, please seek a support team for your area. You can do so by using this link: http://www.samsung.com/visitcountry  


Be sure to click " ✓ Accept as Solution" when you find an answer that works for you.





Please note, notification emails are a DO NOT REPLY address, you must log-in on the community page in order to respond.

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Product Expert

Re: Sensor fell off back of watch.

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The best option would be to contact samsung directly as their are no service center that will physically services the watch onsite these items are usually shipped out with a proof of purchase for further inspection down below i have attached a link

For shipping repair, you need to call Samsung, the hotline is indicated in this link: https://www.samsung.com/us/support/contact/

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Constellation

Sensor cover keeps calling off

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I have had my watch for about 6 months and the sensor cover keeps coming off. I replace it and it slides right off.  It has never been submerged in water so it's not water damage. 

 

I'm pretty disappointed because I switched all my stuff(phone, watch, laptop, earbuds) from Apple to Samsung.

 

How can this be fixed?

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Samsung Moderator
Samsung Moderator

Re: Sensor cover keeps calling off

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Based on the symptoms that you're experiencing, this would be a serviceable issue.  

 

You could contact your carrier or insurance provider (if that's something that you have available) or you can send me a private message here: http://bit.ly/2ihPL97


Be sure to click " ✓ Accept as Solution" when you find an answer that works for you.

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Constellation

Galaxy Watch Sensor Cover Fell Off

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I have been a loyal Samsung customer for nearly 20 years. I they make a good product. This watch!!! How can something so essential as a sensor cover come off of a watch. Especially since it is used to  track fitness. Why is there not some type of backing to protect this. I have had this watch for 10 months. I can't believe  I've lost 400.00 on a poorly made product. I can no longer stand buy or purchase your products. I am so disappointed. 

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Constellation

Re: Galaxy Watch Sensor Cover Fell Off

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This is the 2nd watch in the past 10 months that this has happened to. The first time Verizon warrantied it. Ive had to talk to Samsung this time and they opened up a reference ticket but they said that i will have to mail in the watch first so they can see and they will try to repair it or replace it. But after reading the comments on the other threads, I am pretty sure that Samsung will tell me the same thing that without the back sensor plate there is now damage or or water damage. I do not swim or shower with it on. I don't work out vigorously. I only wear it when I am awake. Other people are having to pay over 200$ to have it fixed. Very dissapointing. And when I talked to a Samsung representative, she said that this never happens so she did not know. After reading other posts, I am clearly not the only one that this has happened to. Samsung should be ashamed of themselves. The only way they still seem to be in business is that they lie and cheat their customers. 

 

I love Samsung and i was super excited about my note 9 and galaxy watch. But after the watch issues, i think i might just have to go to apple products. 

 

SAMSUNG you should be ashamed of yourselves for not standing up and honoring your waranties on your products.

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Asteroid

Re: Galaxy Watch Sensor Cover Fell Off

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after 8 months, same thing happened to mine

and it has never been near water at all

very disappointed, I should not have trusted Samsung since my Gear Fit2 had the same issue but thought Galaxy Watch would be better!

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Constellation

Re: Galaxy Watch Sensor Cover Fell Off

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I had the same issue. The backing came off and it won't even charge without it. I don't see an option to message samsung about it on the site, how were you able to contact them?

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