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Samsung Moderator
Samsung Moderator

Re: Sensor cover fell off

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Hello!

 

If you are experiencing these symptoms, could you please send me a private message with your model code and serial number along with photos of the watch.

 

https://bit.ly/2SUXRar

 

Thank you!

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Constellation

Sensor cover fell off Galaxy Watch Active 2

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I purchased my Active 2 in December 2019 and it has been working fine until a couple of days ago when the heart rate sensor on the back of the watch came off. This is most disappointing - especially for a less than four month old watch that has had very light usage so far (my first Samsung wearable - perhaps my last).

 

Please advise how to go about repair/replacement.

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Samsung Moderator
Samsung Moderator

Re: Sensor cover fell off Galaxy Watch Active 2

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Hey there!

I would be happy to look into your concerns.

Can you please send me a private message with the below information here at this link: http://bit.ly/2GH8URL​
​​​​​​

Model code:
Serial Number:
 


Be sure to click " ✓ Accept as Solution" when you find an answer that works for you.





Please note, notification emails are a DO NOT REPLY address, you must log-in on the community page in order to respond.

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Product Expert

Re: Sensor cover fell off Galaxy Watch Active 2

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I'm sorry your dealing with such issues and id be glad to assist you in this matter.
In this case your best option would be to contact samsung directly as their are no service center that will physically service the watches onsite these items are usually shipped out with proof purchase or further inspection down below i have attached a link

For shipping repair, you need to call Samsung, the hotline is indicated in this link: https://www.samsung.com/us/support/contact/

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Constellation

Sensor cover fell off

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I've had my Galaxy Watch for several months now, and tonight when I took it off of the charger that the heart rate sensor cover had slipped off from its correct location. I managed to push it back into place, but similar complaints* seem to be common on these forums, so I don't have much hope that it will stay put. What are my options here?

 

* https://us.community.samsung.com/t5/Galaxy-Watch/Galaxy-Watch-Sensor-Cover-Fell-Off/td-p/649307/page...

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Product Expert

Re: Sensor cover fell off

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Hey @userVyTEXbPPdo ,

 

I'm sorry and I can understand how frustating this can be. If you've only had the watch a few months, you can contact Samsung for warranty information and the process of getting the watch repaired so this issue doesnt happen again. You can find the infomation to speak to a representative on the Contact Us page or directly through your Samsung Members app.

 

Hope this helps!

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Samsung Moderator
Samsung Moderator

Re: Sensor cover fell off

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If the sensor cover falls off again,  feel free to send me a private message so that I can get some additional information from you. 


Be sure to click " ✓ Accept as Solution" when you find an answer that works for you.

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Product Expert

Re: Sensor cover fell off

JUMP TO SOLUTION

I'm sorry your dealing with such issues and id be glad to assist you in this matter.
In this case your best option would be to contact samsung directly as their are no service center that will physically service the watches onsite these items are usually shipped out with proof purchase or further inspection down below i have attached a link

 

For shipping repair, you need to call Samsung, the hotline is indicated in this link: https://www.samsung.com/us/support/contact/

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Astronaut

Galaxy Sport sensor cover fell off

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The back part of my watch came off. I was unaware and got it wet on yesterday. Now it will not come on.

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Product Expert

Re: Galaxy Sport sensor cover fell off

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Hey @Samsung_ZNXlwbE,

 

I belive if the back piece comes off the wireless charging will not work pretty soon. I recommend mailing in your device here https://www.samsung.com/us/support/service/

 

Best,

Jayhon

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