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Original topic:

Galaxy Watch sensor cover fell off

(Topic created on: 1/21/20 4:49 PM)
Samsung_fsVAQy2
Asteroid
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Galaxy Watch

I purchased my Galaxy Watch less than one year ago and technically it's still under warranty. Recently the sensor cover on the back of my watch fell off, so I contacted Samsung to file a claim. I was sent a return label and I returned the watch. Samsung contacted me today to tell me that my warranty has been voided since my watch has liquid damage. I have never submerged my watch in water or even showered with it. The only liquid that could have gotten into the watch is sweat. I'm a paraplegic that uses a manual wheelchair, so sweating is definitely part of my daily routine. The Galaxy watch is a watch that Samsung advertised as one that you can swim in, but mines could not withstand the daily sweat from a paraplegic. I have been a loyal customer of Samsung for several years, spending several thousands of dollars on their products. After the lack of costomer service that I received today I will be taking my future business elsewhere. Samsung asked me to pay $339 to have my watch repaired. I am very disappointed with Samsung and their attempt to take advantage of customers. 

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80 Replies
SamsungAdam
Samsung Moderator
Samsung Moderator
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Galaxy Watch

Can you please provide me with the ticket number for your repair in a private message: http://bit.ly/2JH2rq2


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Chipsahoy74
Constellation
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Galaxy Watch

I had a similar issue with the HR sensor falling off too.

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userpHBzzXmxPO
Astronaut
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Galaxy Watch

Seems to be really common. I cant believe that they didnt take care of this the first couple of times. 

userYl6a0Fcfdy
Constellation
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Galaxy Watch

Sent in all documents that were requested,  I have NOT received a shipping label, have sent watch back 3 times and didn't have a problem recieving a shipping label have checked all folders in my box  and my son checked all his folders in his box no shipping label? 

 

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SamsungLarry
Samsung Moderator
Samsung Moderator
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Galaxy Watch

Can I have your full model code and serial number via private message?







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userSFof7f4UOr
Constellation
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Galaxy Watch
 
SamsungAdam
Samsung Moderator
Samsung Moderator
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Galaxy Watch

Thank you for reaching out. I would be happy to assist you further. Can I please have your full model number and serial number in a private message: http://bit.ly/2JH2rq2


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user0JRXrTKQ5q
Constellation
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Galaxy Watch

Same, it's burnt my wrist in 4 different spots.  I'm very disappointed in the product.  

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userSOLEHRIJ6B
Constellation
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Galaxy Watch

I purchased my silver cloud in January and the back fell off in May. We purchased it from Best Buy so we used our insurance. I called Samsung and spoke with a representative that told me if there was any physical damage the warranty would be void. That didn't make sense. Clearly there was physical damage, the back fell off. He said I could send it in and they would see. That's when we decided to just use the insurance we purchased, for a new one. The bad part of that was there were no cloud silver ones available. Now I am stuck with a black one. I have the light blue S20+ and the Galaxy+ blue buds and this ugly black watch. I had the original Samsung watch when it first came out and the same thing happened. So much for brand loyalty. It may be time to look for a better built watch. 

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