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Samsung Moderator
Samsung Moderator

Re: Galaxy Watch Sensor Cover Fell Off

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Hello!

 

I can understand your concern here and I would like to assist the best I can. Could you please elaborate on the symptoms you have experienced. 

 

When did this happen?

How did you first notice this?

What kind of activity was being done before this was noticed?

 

Send that along with the model and serial number to me in a private message so I can assist you further. https://bit.ly/2SUXRar

 

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Constellation

Back Panel Fell Off

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I have had my watch for 4 months and the back panel came off yesterday. Like everyone else who has posted, mine has not been exposed to water. Is it actually worth following up with Samsung on this? We have had major issues with the company when purchasing appliances for our kitchen and their customer service is absolutely appalling considering how much of a loyal customer we have been over the years. Can the watch operate without the back panel?

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Product Expert

Re: Back Panel Fell Off

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I would contact Samsung and see what they can do if the watch is still under warranty , I'm sorry you're experiencing this , I suggest not to use it without the back before further damage occurs.

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Constellation

Re: Back Panel Fell Off

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Customer service is a joke in this country anymore. I feel your pain

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Samsung Care Ambassador

Re: Back Panel Fell Off

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Sorry to hear that this happened to you I would recommend contacting one of Samsung Certified Repair Center at the links below to help get it fixed.

 

https://www.samsung.com/us/support/service/locations/

Or

https://www.ubreakifix.com/locations

 


If you've found my post to be helpful, please like the post. If my response resolved your issue, please press the "✓ Accept as Solution" button.

Gary-B82-Ambassador-Signature2Note 10+ Verizon Wireless
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Constellation

Re: Back Panel Fell Off

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I've had mine for 6 months and my back panel just fell off too. I need to replace it asap. What can Samsung do to resolve this?

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Constellation

Samsung galaxy watch sensor cover fell off x3

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Had my Samsung galaxy 42mm watch since Sept 2018 , the sensor cover on the back has been repair twice and the battery for over heating, a week ago the sensor cover fell off for the third time, sent my watch in for repair and of course they claimed water damage , if they could make a sensor cover that would stay intact for what they claim is a water resistant watch they refused to repair their defective design, so a watch that I paid over 300$ only lasted a year and half and that was with 2 repairs for the same defective part , loved the watch and functions very poor quality and very poor customer service . If you can't be active and sweat when wearing a 300$ watch then it shouldn't have sport functions VERY POOR QUALITY and even worse customer service SAVE your money and buy something that won't fall apart when you use it for it's intended purpose ! 

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Samsung Moderator
Samsung Moderator

Re: Samsung galaxy watch sensor cover fell off x3

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Can you please provide me with the ticket number for your repair in a private message: http://bit.ly/2JH2rq2


Be sure to click " ✓ Accept as Solution" when you find an answer that works for you.





Please note, notification emails are a DO NOT REPLY address, you must log-in on the community page in order to respond.

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Constellation

Re: Samsung galaxy watch sensor cover fell off x3

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I had a similar issue with the HR sensor falling off too.

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Astronaut

Re: Samsung galaxy watch sensor cover fell off x3

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Seems to be really common. I cant believe that they didnt take care of this the first couple of times. 

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