Can you please provide me with the ticket number for your repair in a private message: http://bit.ly/2JH2rq2
Seems to be really common. I cant believe that they didnt take care of this the first couple of times.
Sent in all documents that were requested, I have NOT received a shipping label, have sent watch back 3 times and didn't have a problem recieving a shipping label have checked all folders in my box and my son checked all his folders in his box no shipping label?
Can I have your full model code and serial number via private message?
Thank you for reaching out. I would be happy to assist you further. Can I please have your full model number and serial number in a private message: http://bit.ly/2JH2rq2
I purchased my silver cloud in January and the back fell off in May. We purchased it from Best Buy so we used our insurance. I called Samsung and spoke with a representative that told me if there was any physical damage the warranty would be void. That didn't make sense. Clearly there was physical damage, the back fell off. He said I could send it in and they would see. That's when we decided to just use the insurance we purchased, for a new one. The bad part of that was there were no cloud silver ones available. Now I am stuck with a black one. I have the light blue S20+ and the Galaxy+ blue buds and this ugly black watch. I had the original Samsung watch when it first came out and the same thing happened. So much for brand loyalty. It may be time to look for a better built watch.