5 days ago the sensors on my watch stopped working. Altitude , stress and heart rate sensor. When I press measure the heart rate, the sensor is activated and when it reaches just over 3/4 of the measurement it stops and after a while a message appears saying "couldn't measure heart rate. Please try again"
Can anyone tell me what is the problem and how can this fixed?
Solved! Go to Solution.
Thank you for reaching out. I can certainly understand how frustrating it can be when the watch sensors don't read properly. The next step will need to be setting up your device for service, so it can be evaluated by a certified technician. I would recommend reaching out to our customer service team directly at 1-800-726-7864 for the best available option for repair.
For assistance with an international device, please reach out to your country of origin using the following link: https://www.samsung.com/us/common/visitlocationsite.html
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I have the same issue. Of thos doesn't get fixed soon I'm going to be forced to buy an iphone and an apple watch. I'm very disappointed with you Samsung