JUMP TO SOLUTION Solved

Original topic:

Galaxy Watch sensors not working

(Topic created: 12-27-2019 10:37 AM)
userLoIHKaGtWm
Constellation
Options
Galaxy Watch

5 days ago the sensors on my watch stopped working. Altitude , stress and heart rate sensor. When I press measure the heart rate, the sensor is activated and when it reaches just over 3/4 of the measurement it stops and after a while a message appears saying "couldn't measure heart rate. Please try again"

Can anyone tell me what is the problem and how can this fixed?

1 Solution


Accepted Solutions
Solution
SamsungRei
Samsung Moderator
Samsung Moderator
Options
Galaxy Watch

Thank you for reaching out. I can certainly understand how frustrating it can be when the watch sensors don't read properly. The next step will need to be setting up your device for service, so it can be evaluated by a certified technician. I would recommend reaching out to our customer service team directly at 1-800-726-7864 for the best available option for repair.

For assistance with an international device, please reach out to your country of origin using the following link: https://www.samsung.com/us/common/visitlocationsite.html



Be sure to click " ✓ Accept as Solution" when you find an answer that works for you.



Please note, notification emails are a DO NOT REPLY address, you must log-in on the community page in order to respond.

View solution in context

0 Likes
Reply
40 Replies
Samsung_9Cwac3q
Astronaut
Options
Galaxy Watch

Oh no, that happened to my friend once, I'm sorry

chovik
Constellation
Options
Galaxy Watch

I am facing the same issue. My current system version is R800XXU1DSL1/R800OXA1DSL1. It is probably caused by the last update. 

Adrian801
Astronaut
Options
Galaxy Watch

Same problem here after the SW update. HR sensor not working -> Wake up gesture not working, Stress counter not working...

😞

userFxnc8nFhco
Constellation
Options
Galaxy Watch

I have the same issue

userT16n8xH7q6
Constellation
Options
Galaxy Watch

I have the same issue.  Of thos doesn't get fixed soon I'm going to be forced to buy an iphone and an apple watch. I'm very disappointed with you Samsung 

userLoIHKaGtWm
Constellation
Options
Galaxy Watch

Has anybody from Samsung provided a solution?

userKqnXFSnBkM
Constellation
Options
Galaxy Watch

Same issue here

userTbG9Xr0Qcx
Astronaut
Options
Galaxy Watch

the same issue. When can we expect a solution?

userMWLZc8kUAN
Constellation
Options
Galaxy Watch

Same for me too, is it software or a hardware fault?