Galaxy Watch series devices: Sleep Tracking Issue with latency and deep sleep not recording

[Claybies]

I've tried searching for this but all I could find is that the sleep tracking is fixed on the new watches. Not in my case though.

I have an S24 Ultra (not sure if that even matters) and the new Galaxy Watch 8 Classic.

On May 30th, I updated the Samsung Health app on my old Galaxy Watch 7. Since then my sleep has not recorded right. I experience gaps and the sleep tracking ends before I'm awake.

It seems like this wouldn't be a hardware issue since it started on my Watch 7 and has continued to the Watch 8, but here's a list of things I've tried:

- Cleared cache for all health apps on both the phone and watch

- Factory reset on Watch 8 (twice)

- Uninstalled and reinstalled Samsung Heath on both the phone and watch

- Turned on then off any battery/power saving modes (also set apps to "unrestricted")

- Set heart rate to measure constantly

- Turning sleep mode on both manually and using a schedule

Tech support said I may have to send the watch in for repair, but I've had it for less than 2 weeks so that seems ridiculous. Any help would be greatly appreciated!

I've included screenshots of what I'm seeing along with the clear decline after 5/30:

[userFP86Ega4KL]

If there was a sleep graph to share, I would have shared it. Yes, I know I can see it on my watch. Problem is, it won't sync to my phone. It just infinitely loads, on my watch, and doesnt show up at all on my phone, making it appear as though I didn't use sleep tracking function at all.

Thank you.

[nullandvoid]

Have you tried a) restarting the watch? b) clearing the watch's cache partition? c) clearing the cache from the health app?  d) restarting the phone?  Do you have the latest version of the health app?  Is the watch still connected to the phone? On wi-fi, on the same network as the phone?

I guess your watch has not yet updated to OneUI8, because the sleep tile in OneUI8 no longer looks like that.

[GeeZerrr]

I had the same problem with Watch8 and MyAir app till I turned on notifications in the Samsung Health app.

[nullandvoid]

Just to let you know, you don't have to place your wrist in such an awkward position to take a photo with your phone.  You can take a screenshot on the watch by pressing the home and back buttons simultaneously.  The screen shot will appear in your gallery on the phone (and the gallery on the watch).

[Northannmn]

Mine isn't showing up on my watch or phone and it did without an issue.

[nullandvoid]

Your what?  Sleep data?  Did you recently have an update?  If you did, did you wipe the watch's cache partition afterward?

[mcarriero]

I often spend time in bed before sleeping, for example watching movies. However Samsung Health app (with watch ultra) thinks it actually takes me over 2 hours to fall asleep and I get scores below 50 for what I would instead describe a quite decent night sleep.

Is this a recent bug? I don't recall such a low Sleep latency scores (and overall sleep score) in the past, and I always lay in bed 1 to 2 hours before turning the TV and lights off to actually sleep.

 

 

[nullandvoid]

It's not an exact science.  If you are relaxing and in a reclining/semi-reclining position and your vitals go low enough, the watch sensors believe you are preparing for, or actually are, sleeping.  If you have a tendency to relax in bed prior to sleeping, either take your watch off during that time period and put it back on when you are ready to actually sleep, or do what I did and configure relax mode on your watch.  In this mode, I enable power saving on the watch, and I have the settings for power saving on the watch to limit health features, so it shouldn't start the sleep tracking.  You would just have to remember to turn the mode off before going to sleep, which is easy enough to remember if you use sleep mode.  Since only one mode can be active at a time, you would have to turn of relax mode to turn on sleep mode.  If you don't use sleep mode, you will have to remember to manually turn off relax mode before rolling over and turning off your light. Another way you can go is to switch your watch to "watch only" during this period of time (it turns off all the sensors) but, you have to turn it on/off manually and you  have to remember to do it.  This can be easily done if you add a battery complication to your watch face, tap it and scroll down to the watch only control".  If you do not turn it off before sleeping, your sleep will not be recorded at all. So, your choices are:

-take off the watch for a brief period of time

-use a mode to turn off the health features

-go into watch only mode.

-accept that your sleep latency/sleep score is going to be skewed.

If  you are so concerned about your sleep score, why even a watch videos in bed?  I suggest spending the hour or two before sleep in a separate room while watching.  You get a better sleep score (if the number is important to you) by reserving your bed for sleeping.

[JJinLA]

The watch 8 sleep monitoring is inaccurate. The REM and DEEP SLEEP algorithm is completely off.

[gogoy7]

Hello! I am trying to track my sleep but after almost a week of using the Watch 8, it doesn't seem to properly track my sleep and instead just tracks naps when I wake up in the middle of the night to **bleep**. It has been frustrating, but any tips are welcome. I installed the Sleep for Android app as well.