Galaxy Watch ultra touch not working

[navin23g]

I'm facing an issue where my galaxy watch ultra  sometimes touch won't work on lock screen and on pin screen so I have to soft restart everytime 

Any one faced any similar issue and find a way to fix it ?

[neilth]

You should run the diagnostics for your watch in the Wear app available in Device care. You can test the watch's touchscreen there.

[Samsung_Moderator · Accepted solution]

Hey navin23g! Thanks for visiting the Community. To piggyback off of what neilth stated. After trying that step give this link a shot:

http://www.samsung.com/us/support/troubleshoot/TSG10007149/

If this does not help I recommend letting a service technician have a look. As we would like to gather additional information, and look at this from a case by case basis, please provide the full model code and serial number of the device as well as your best contact phone number, name, and email. 

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If your unit is out of warranty and you would like to receive quotes on service/labor from an Authorized Service Center near you, please visit:

http://www.samsung.com/us/support/service/location

[djkrieger]

My watch is becoming unresponsive- unlock not working and having to reboot each day. Is there a fix?

[82Lilbit]

I have a watch 6 and watch 7 both always constantly disconnecting on their own. I'm always having to reconnect it is very annoying!! Has anyone else been having that problem and figured out what was causing it. Please let me know.