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Original topic:

Galaxy Watch will not turn on

(Topic created: 04-02-2019 04:22 AM)
OmniPreacher
Constellation
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Galaxy Watch

This morning I was going through my normal routine when my watch vibrated a couple of times. By the time I looked at it the screen had gone completely dark and it is totally unresponsive. The battery was not close to zero at the time (maybe in the 30s, I think). I've tried leaving it on the charger to no avail. This thing is just over two weeks old. Please help!

 

Update: according to the Galaxy Watch app the current battery power is 77% and continuing to charge. So, it's just that the screen won't turn on? This is very distressing.

1 Solution


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SamsungJace
Samsung Moderator
Samsung Moderator
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Galaxy Watch

Typically if these steps have not helped, repairs would be recommended. You can message us here with your full model code and serial number for more information: https://us.community.samsung.com/t5/notes/composepage/note-to-user-id/12031537


Be sure to click " ✓ Accept as Solution" when you find an answer that works for you.





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93 Replies
OmniPreacher
Constellation
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Galaxy Watch

I found a solution-

 

While it's charging, hold down the power button. After about 5-10 seconds it'll reboot and you'll be good to go.

LLcdPH
Cosmic Ray
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Galaxy Watch

I placed my Sport watch on the charger last night but when I woke up this morning, the charger was flashing red and the watch will not turn on.  Holding the power button down does nothing.  When I placed the watch on the charger last night, power was at about 60%.  Thoughts?

SamsungLarryK
Samsung Moderator
Samsung Moderator
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Galaxy Watch

Hey, give this link a shot.

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user9l9xeCpomy
Constellation
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Galaxy Watch

It worked lik a Charm. I just wonder what happened in the first place. Any idea?

userDCCaAss37z
Astronaut
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Galaxy Watch

Thanks for the solution. Unfortunately, it did not work for me. After these steps, the screen turns on, and you can partially see the charging screen, but it flickers and it won’t boot at all; the charging light on the base keeps flashing with the red light and that’s it. This watch only lasted 7 months for me... Thanks Samsung! I should have gotten an Apple Watch! 

useraFrL4EmF8W
Constellation
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Galaxy Watch

The same case is happening with me right now

userVuxwvz0D4f
Astronaut
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Galaxy Watch

Me too...show  0% charged after hours n says rebooting when buttons pressed...nothing happens n screen goes dark 

useroeGtL1CvtV
Constellation
Options
Galaxy Watch

I am currently experiencing the same issue...I really love my watch just not sure what to do to fix this issue. Please help us

userTDzhn9ggfq
Asteroid
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Galaxy Watch

Did you find a solution? This is very frustrating.