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Asteroid

Galaxy Watch won't turn on

I have a galaxy watch 46mm and yesterday while wearing it it said rebooting and turned off. I've tired trouble shooting it and it will not turn on. This is so frustrating because I cannot have my phone on me at all times and now I am missing out on my step count. I am in challenges on the shealth app and am losing terribly, grrr!!! How do I go about getting this problem solved?
2 REPLIES 2
Samsung Moderator
Samsung Moderator

Re: Galaxy Watch won't turn on

Thank you for reaching out. If your watch's battery is completely discharged, it will not power on. You'll need to charge it before turning it on. If the watch will not power on or if it doesn't seem to charge, the problem could be anything from the battery, connection, the charger, or the watch itself. Give this link a try: https://www.samsung.com/us/support/troubleshooting/TSG01003100/

 

If you have tried the troubleshooting step provided and are still experiencing these symptoms, I would recommend a service repair. Can you please provide me with the following information in a private message: http://bit.ly/2JH2rq2

 

Full Name:
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Alternate Telephone Number: (If Available)
Model Code:
Serial/IMEI Number:


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Asteroid

Re: Galaxy Watch won't turn on

I called the customer service number and they had me send it in for repair. They said it is probably stuck in rebooting mode. The watch charges when on the charger, just will not turn on.
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