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Galaxy Watch6 No Internet Connection when using Mobile Data

(Topic created: 10-25-2023 03:57 PM)
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k5VFVot
Asteroid
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Galaxy Watch

Hello, Recently I noticed that my Galaxy Watch6 (Wifi edition) refuses to load any content that requires an internet connection such as play store, maps, etc. when the phone is using 5G mobile data but the mobile data internet works perfectly on my phone. This issue does not happen when the phone is connected via wifi at home. Is this some sort of bug? My phone is an S23 Ultra unlocked and my carrier is Metro by Tmobile, both phone and watch are running on latest updates.

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k5VFVot
Asteroid
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Galaxy Watch

I did a reset on both just to make sure the phone wasnt the issue also.

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Samsung_Moderator
Community Manager
Community Manager
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Galaxy Watch

Thank you for reaching out. I can certainly understand your concern with the mobile data not working on your watch when connected via Bluetooth and I would be happy to look into this further for you. As you have tried all the troubleshooting steps, provided, the next step would be a service repair. 

For in-warranty repairs: Please feel free to reach out to us directly via one of the following options and include a link to this thread.

1. Facebook Messenger: http://m.me/samsungsupport

2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513

3. Or you can use the following link below to request service. https://www.samsung.com/us/support/service/

4. Private message: https://bit.ly/3fbRevo

5. Contact customer service directly at 1-800-726-7864

 

For out of warranty repairs, please give this link a try to set up service for your buds: https://www.samsung.com/us/support/service/locations/ or you can reach out to our customer service team directly at 1-800-726-7864.

 

For international devices, please reach out to a support team in your area for further assistance: https://www.samsung.com/us/common/visitlocationsite.html