KenDiaz
Astronaut
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2 weeks ago in
Galaxy Watch
I purchased the Galaxy Watch6 Classic and it's been giving problems with the touchscreen. It keeps scrolling on it's own and sometimes it won't let me interact with the bottom of the screen or open the apps menu. I asked a TMobile expert and they claimed it was something going on with the software. I wanna confirm if anyone else is experiencing this issue.
4 Replies
VerbumVeritum
Epic Samsung Care Ambassador
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2 weeks ago in
Galaxy Watch
Have you attempted to reset your watch through the Galaxy Wearables app yet?
KenDiaz
Astronaut
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2 weeks ago in
Galaxy Watch
Yes, I reconnected the watch to my phone to see if that would solve the problem and nothing happened. It's been having the same problem since I got it out of the box.
VerbumVeritum
Epic Samsung Care Ambassador
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2 weeks ago in
Galaxy Watch
At this point, I would opt for an exchange to be safe. Seems like you might have gotten a faulty unit.
MrSavage
Constellation
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Tuesday in
Galaxy Watch
I'm experiencing this issue

