cancel
Showing results for 
Search instead for 
Did you mean: 
userW1MUiMNm1q
Constellation

Galaxy active 2 Can't open Galaxy Store.

Go the watch on Black Friday

All apps up to date

anytime i try to open the Galaxy store it says "something went wrong. Try again"

 

Paired with my pixel 4xl

11 REPLIES 11
Samsung Moderator
Samsung Moderator

Re: Galaxy active 2 Can't open Galaxy Store.

Is your Pixel 4xl running android 9 or 10?


Be sure to click " ✓ Accept as Solution" when you find an answer that works for you.





Please note, notification emails are a DO NOT REPLY address, you must log-in on the community page in order to respond.

Reply
Loading...
userW1MUiMNm1q
Constellation

Re: Galaxy active 2 Can't open Galaxy Store.

Android 10

Reply
Loading...
Samsung Moderator
Samsung Moderator

Re: Galaxy active 2 Can't open Galaxy Store.

We can't speculate about the compatibility of our device with Android 10.


Be sure to click " ✓ Accept as Solution" when you find an answer that works for you.





Please note, notification emails are a DO NOT REPLY address, you must log-in on the community page in order to respond.

Reply
Loading...
usera17E9lVFZX
Asteroid

Re: Galaxy active 2 Can't open Galaxy Store.

My Moto G7 is running Android 9. Same issue.

Reply
Loading...
Samsung Moderator
Samsung Moderator

Re: Galaxy active 2 Can't open Galaxy Store.

@usera17E9lVFZX Have you tried force stopping the app and clearing the cache and data?


Be sure to click " ✓ Accept as Solution" when you find an answer that works for you.





Please note, notification emails are a DO NOT REPLY address, you must log-in on the community page in order to respond.

Reply
Loading...
usera17E9lVFZX
Asteroid

Re: Galaxy active 2 Can't open Galaxy Store.

I do not see an option to clear the cache, but I did try force stopping it. Issue persists.

Reply
Loading...
Samsung Moderator
Samsung Moderator

Re: Galaxy active 2 Can't open Galaxy Store.

I would recommend reaching out to Motorola for them to assist you with the steps to clear the cache and data for your apps.


Be sure to click " ✓ Accept as Solution" when you find an answer that works for you.





Please note, notification emails are a DO NOT REPLY address, you must log-in on the community page in order to respond.

Reply
Loading...
usera17E9lVFZX
Asteroid

Re: Galaxy active 2 Can't open Galaxy Store.

Sorry. I thought you meant doing this in the Galaxy wearable app. I repeated the steps for the wearable app, active 2 plugin, and accessory service with the clearing the cache. Still, the issue persists. I cannot open the Galaxy store on the watch.

Reply
Loading...
Samsung Moderator
Samsung Moderator

Re: Galaxy active 2 Can't open Galaxy Store.

Give this link a try to verify the compatibility of your devices: https://www.samsung.com/us/support/answer/ANS00082502/


Be sure to click " ✓ Accept as Solution" when you find an answer that works for you.





Please note, notification emails are a DO NOT REPLY address, you must log-in on the community page in order to respond.

Reply
Loading...