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Galaxy active 2 ‘couldn’t load apps or watch faces’

Hi guys,


I just got my active 2 and I seem not to be able to download or install anything from the galaxy store. I've tried the gear app and installing never ends. From the other hand, whenever I try to install something straight from the galaxy store on my watch it always says 'couldn't load apps or watch faces'. Pleaseeeee help

Samsung Moderator
Samsung Moderator

Re: Galaxy active 2 ‘couldn’t load apps or watch faces’

Thank you for reaching out. I would be happy to assist you further. Can I please have your full model number, baseband version, Bluetooth or LTE, version of the gear app, version of the Galaxy store, type of device your watch is paired with, and the iOS or Android version on that device?

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