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Original topic:

Galaxy active 2 watch screen pushed off by battery

(Topic created: 05-29-2022 03:12 PM)
Nippa
Constellation
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Galaxy Watch

Active 2 watch suddenly drains battery and keeps trying to reboot but cant. Now I have just discovered that the battery had pushed the front screen/face off the watch???

 
What is this? Is it a known issue? 

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Samsung_Moderator
Community Manager
Community Manager
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Galaxy Watch

Thank you for reaching out. I am sorry to hear about the symptoms you are experiencing and would like to forward this to our specialized team. Can you please provide me with the following information in a private message: https://bit.ly/3fbRevo


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5 Replies
linda1962
Astronaut
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Galaxy Watch
I've never heard of that. Do u have the extra service by asurion. If so you might be able to get a new watch. And hopefully you won't have to pay for the deductible
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Nippa
Constellation
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Galaxy Watch
I dont believe so, it was a birthday gift.
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Rock51
Astronaut
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Galaxy Watch
Ol
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DarkPhox
Comet
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Galaxy Watch
Uh that sounds like your lithium battery is swelling. I would get that sent in somewhere for repair as soon as possible or that could possibly explode or catch on fire. I would keep the device powered off and get it repaired asap. Make sure you store it somewhere safe while you try to find a place to repair it.
Solution
Samsung_Moderator
Community Manager
Community Manager
Options
Galaxy Watch

Thank you for reaching out. I am sorry to hear about the symptoms you are experiencing and would like to forward this to our specialized team. Can you please provide me with the following information in a private message: https://bit.ly/3fbRevo


Full Name:
Physical address (including city, state, and zip code):
Email Address:
Best Contact Number:
Alternate Telephone Number: (If Available)
Model Code:

Serial number/IMEI: