So my watch is new and just all of a sudden it stopped tracking my steps and heart rate. I tried resetting it and it didn't do any good.
Thank you for reaching out. I can certainly understand how frustrating it can be when your watch doesn't count steps and read the heart rate. If the step and heart rate tracking features are not working properly on your watch, the watch band or strap may be too loose or the software might need updating. However, a simple reboot may solve the problem. Give this link a try: https://www.samsung.com/us/support/troubleshooting/TSG01003204/
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