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Galaxy watch 4 Heart rate not reading properly

(Topic created: 06-19-2022 09:57 PM)
James381
Astronaut
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Galaxy Watch

Hi, while I'm cycling,  heart rate reads 103 . My Garmin cycling computer  with heart chest strap reads 169. Why doesn't  watch read heart rate correctly.  I don't have the watch  in work out mode. Just have it on  Continue reading.

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7 Replies
DanG92263
Black Hole
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Galaxy Watch
I would assume that to obtain an accurate heart rate reading during exercise you must select an exercise, otherwise, it may average your heart rate over time.
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James381
Astronaut
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Galaxy Watch
Uhhhh, thx
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Solution
userP3MkndTQ72
Astronaut
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Galaxy Watch
Unfortunately, this is the answer I received from Samsung as well. It only reads the heart rate at rest.
I was disappointed.Screenshot_20220620-132534_Samsung Members_3172_1655745934.jpg
ChaosSaber
Nebula
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Galaxy Watch
How you know the Watch is off, maybe the other one is off
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DanG92263
Black Hole
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Galaxy Watch
Yes, 169 sounds high, but there are many unknowns; like age, fitness level, and exercise intensity.
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ChaosSaber
Nebula
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Galaxy Watch
Best thing he could do is talk to his doctor and have a stress test done with their equipment and wear the watch and compare the 2
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User_name
Black Hole
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Galaxy Watch

Submit an error report after replicating the issue if you think it's a software bug
Samsung Members app > Get help > Send feedback > Error reports